M***d
8.5
/10
Reviewed 2 day(s) ago
Clean, spacious rooms, food with little variety.
See original
Find this review helpful?
Log In
Register
Swiss-Belhotel Borneo Samarinda
Explore Swiss-Belhotel Borneo Samarinda
Overall Ratings & Reviews Swiss-Belhotel Borneo Samarinda
Traveloka (6,393)
Other sources (45)
8.4
Very Good
From 6,393 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.3
Location
8.7
Service and Facilites
8.4
People often mention about Swiss-Belhotel Borneo Samarinda
All
Distance to City Center (163)
Staff Friendliness (156)
Bedroom (150)
Room Space (140)
Ambiance (136)
Bathroom (135)
Accessibility (127)
Hotel Area (127)
Surroundings (122)
Family Friendly (117)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Swiss-Belhotel Borneo Samarinda
Number of reviews per page
20
40
Customer reviews
vi
veronisa i.
10.0
/10
Reviewed 6 day(s) ago
Thank you for the service you provided during our stay. We felt very comfortable and at ease. Oh, and thank you also to the chef for making such a delicious breakfast. May you continue to improve.
See original
Find this review helpful?
Accommodation's Reply
27 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
ss
sutiyo s.
Business
9.1
/10
Reviewed 1 week(s) ago
The location is very strategic. The breakfast menu is also varied and delicious.
See original
Find this review helpful?
Accommodation's Reply
22 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
DS
Dwi S. P. A.
Staycation
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, smiling, and welcoming. The rooms are clean and spacious.
See original
Find this review helpful?
Accommodation's Reply
13 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
F***i
Staycation
10.0
/10
Reviewed 3 week(s) ago
If possible, provide parking for people who are afraid of heights, especially those with heart disease. Yesterday, I parked on the second floor. When I was about to get down the car, I was anxious, panicked, and ended up short of breath because I have a heart condition.
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Thank you for choosing us as your second home during your visit to Samarinda. We apologize for any inconvenience you experienced during your stay. We will take immediate action to resolve this issue and ensure it does not recur in the future. Once again, we apologize for any inconvenience caused. We look forward to welcoming you back to the Swissôtel Borneo Samarinda. Stay safe and healthy! Sincerely, The General Manager
See original
FS
Fernanda S. A.
10.0
/10
Reviewed 3 week(s) ago
It was a pleasure staying at Swiss-Belhotel Samarinda with my family ✨
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
F***y
9.1
/10
Reviewed 4 week(s) ago
Always stay here when I go to SMD.
See original
Find this review helpful?
Accommodation's Reply
06 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
r***i
Staycation
9.3
/10
Reviewed 4 week(s) ago
The hotel staff was friendly, but the hallway to the hotel room smelled a bit like cigarettes (I hope it's just my bad sense of smell)
See original
Find this review helpful?
Accommodation's Reply
07 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
S***H
Business
10.0
/10
Reviewed 5 week(s) ago
The service is okay, the place is clean.
See original
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
h***a
Leisure
9.6
/10
Reviewed 5 week(s) ago
The staff at check-in were friendly. But no one helped us carry our luggage; they just watched and ignored us.
See original
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Thank you for choosing us as your second home during your visit to Samarinda. We apologize for any inconvenience you may have experienced during your stay with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
r
rusdianto
Staycation
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, pleasant stay.
See original
Find this review helpful?
Accommodation's Reply
26 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
a***a
8.5
/10
Reviewed 5 week(s) ago
Nice but the outside glass is really dirty :)
See original
Find this review helpful?
Accommodation's Reply
26 Jun 2026
Thank you for choosing us as your second home during your visit to Samarinda. We are delighted to hear that you had a pleasant time at our hotel. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Please stay safe and healthy! Sincerely, The General Manager
See original
F***l
Business
8.8
/10
Reviewed 6 week(s) ago
Everything was great: location, facilities, room comfort, Wi-Fi, and cleanliness. But there were a few minor flaws.
See original
Find this review helpful?
Accommodation's Reply
26 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
afrizal p. n.
9.4
/10
Reviewed 6 week(s) ago
I got a room that did not match my order.
See original
2 people find it helpful
Accommodation's Reply
19 Jun 2026
Thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you may have experienced during your stay. We look forward to welcoming you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
Verified Traveler
Business
10.0
/10
Reviewed 6 week(s) ago
All the hotel staff are friendly and polite. The rooms are clean. The facilities are complete.
See original
Find this review helpful?
Accommodation's Reply
20 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
R***i
Business
8.7
/10
Reviewed 6 week(s) ago
It turned out the area under the bed was inaccessible during cleaning. They found trash bottles, etc.
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2026
Thank you for choosing us as your second home during your visit to Samarinda. We apologize for any inconvenience you may have experienced during your stay with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
Y***a
Business
9.3
/10
Reviewed 7 week(s) ago
While staying there yesterday, I wanted to have fried rice, but the stove was having problems. It would be nice to check everything before customers arrive. However, overall, the service was good.
See original
Find this review helpful?
Accommodation's Reply
18 Jun 2026
Thank you for choosing us as your second home during your visit to Samarinda. We apologize for any inconvenience you may have experienced during your stay with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
mf
meiriza f.
10.0
/10
Reviewed 7 week(s) ago
The hotel staff provided good service.
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2026
Thank you for choosing our hotel for your comfortable holiday in Samarinda. We are delighted to hear that you enjoyed your stay. We hope to welcome you back again. Please take care of yourself and stay healthy. Sincerely, The General Manager
See original
B***g
Business
10.0
/10
Reviewed 7 week(s) ago
Strategic location, friendly staff, and a great breakfast menu with great flavor and variety. I always stay here...
See original
1 people find it helpful
Accommodation's Reply
10 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
B***g
Business
10.0
/10
Reviewed 7 week(s) ago
Very strategic location, in the city center, many places to eat around the hotel.
See original
Find this review helpful?
Accommodation's Reply
10 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
See original
Number of reviews per page
20
40
About Traveloka
Products
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved