I've been staying many times at Hotel Grand Kemang since 2009. These days (since after COVID), I'm always so disappointed with how run-down and shabby it is. Back in its heyday, it was really living up to the name "Grand" - it was a lovely 4-star hotel. But now, it seems to be falling apart - it is obvious that no money has been spent on maintenance in many years. The rooms are dirty (especially the bathroom) and there was an iron burn in the carpet of my room. The carpet in the room felt dirty when I walked on it in bare feet. Many of the rooms are very noisy, due to the bar underneath - I needed to sleep with my noise-canceling AirPods in! Also, there is a lingering smell of cigarette (even though I was in a non-smoking room). In the hallways and main lobby, there are many tears in the carpet (which are taped over!). I book this hotel due to the gym, and it is also getting very shabby - both treadmills were non-functioning, never has any water in the water dispenser, etc... Also, I arrived late in the evening and had to wait 20 minutes or so to be shown to my room... I also had to extend by 1 night, and although they have signs up saying "book directly with us", the girl at reception asked if I booked online again - and it was a 300,000 IDR saving. On a positive note - the Italian restaurant at the front of the hotel is excellent (obviously run by different management). And mostly the staff are mostly friendly and trying hard. I really wish they would spend some money to upgrade Hotel Grand Kemang - to bring it back to its "Grand" name and back to its 4-star rating (currently I'd say only worth 2 stars).
