Dear Ms./Mrs. Cutie P., Thank you very much for choosing to stay at Horizon Ultima Bekasi Hotel again. We are delighted to hear that you were satisfied with our services and facilities, as well as the friendliness of our staff throughout your stay. Your support and loyalty as a regular guest is a source of pride for the entire Horizon Ultima Bekasi Hotel team. We will continue to strive to maintain and improve the quality of our service to ensure that every visit you make is the best possible experience. We look forward to welcoming you back again in the future. Thank you. Sincerely, General Manager, Horizon Ultima Bekasi Hotel

Dear Valued Guest, Thank you for your excellent rating and positive feedback regarding your stay at Horizon Ultima Bekasi on September 9-10, 2016. We are delighted that you were impressed by the kindness and service of our staff. We will pass on this gratitude to our entire team as a driving force to maintain the highest quality of service for all our guests. We hope to welcome you back to Horizon Ultima Bekasi again. Sincerely, Ryan Vardana, General Manager, Horizon Ultima Bekasi

Dear Mr. Supriyanto A., Thank you so much for your 9.7 rating and positive review! We are delighted to hear that you felt comfortable during your stay with us, and we are also pleased that our swimming pool was one of your favorite amenities. This compliment encourages us to continue striving to maintain the comfort and quality of our hotel facilities for all our guests. We hope your next visit will be a memorable one. Sincerely, Ryan Vardana, General Manager, Horison Ultima Bekasi Hotel

Dear Ms. Annisa A., Thank you very much for your review and positive rating. We are delighted to hear that you found our accommodation excellent and highly recommend it, and that you plan to stay with us again. We always look forward to welcoming you on your next visit to Horizon Ultima Bekasi Hotel. Sincerely, General Manager, Horizon Ultima Bekasi Hotel

Dear Valued Guest, Thank you very much for your review and positive rating. We are delighted to hear that our pricing is reasonable, our staff is friendly, and your room was comfortable throughout your stay. We hope to welcome you back on your next visit to Horizon Ultima Bekasi Hotel. Sincerely, General Manager, Horizon Ultima Bekasi Hotel

Hello, Dian. We sincerely thank you for visiting our hotel, for your high rating of 8.5, and for leaving your valuable feedback. We sincerely apologize for the slight delay in staff assistance when carrying your luggage, as the distance from your room to the front desk is quite far. Your valuable feedback is very important to us, and our team will make special efforts to improve service so that we can provide faster service in rooms located in similar positions in the future. We will do our best to provide you with an even more satisfying experience if you visit our hotel again. Thank you. Sincerely, General Manager, Horison Ultima Bekasi Hotel

Dear Mr./Ms. T*a, Thank you so much for your perfect 10.0 rating and for taking the time to write a review after your stay. We are delighted to hear that direct access to the shopping mall was one of the advantages you experienced during your stay — this facility is provided so that guests can enjoy shopping and dining more freely without having to travel far from the hotel. We will continue to maintain the quality of our services and facilities to make your stay even more meaningful. We hope to welcome you back again in the future. Sincerely, General Manager, Horison Ultima Bekasi Hotel

Dear Valued Guest, Thank you very much for your rating of 9.0 and for taking the time to write this review. We are delighted to hear that your stay, the service, the common facilities, and the friendliness of our staff contributed to a pleasant experience. Regarding your feedback on breakfast, we apologize that the taste of some items did not meet your expectations, despite the variety of options. We will forward this feedback to our Food and Beverage team for evaluation so that we can improve the quality and taste of our food in the future. We appreciate your honesty, as it helps us to improve. We hope to welcome you back to Horizon Ultima Bekasi Hotel on your next visit, and we look forward to an even more enjoyable experience, especially with our breakfast. Sincerely, General Manager, Horizon Ultima Bekasi Hotel

Dear Ms. Fatimah, Thank you very much, Ms. Fatimah, for your perfect 10.0 rating and wonderful review. We are delighted to hear that all of our staff were friendly and helpful, and that your room was clean and comfortable throughout your stay. Your compliments on the breakfast menu are also very meaningful, and we will share them with our Food and Beverage team to inspire us to maintain the quality of our service. We appreciate you taking the time to share your experience and photos. We hope to welcome you back to Horizon Ultima Bekasi in the future. Sincerely, General Manager, Horizon Ultima Bekasi Hotel

Dear Mr. Wu, Thank you very much for your stay at Horizon Ultima Bekasi Hotel. We are delighted to hear that you and your family enjoyed your stay at our hotel and had a comfortable and relaxing time in our warm atmosphere, with friendly staff and a delicious breakfast. Your valuable feedback is a great encouragement to all our staff to further improve our services. We hope to welcome you back again, and we would be very happy if you choose our hotel again for your next stay. For reservations and other inquiries, please contact us directly at 08*******688. We look forward to seeing you again at Horizon Ultima Bekasi Hotel. Thank you, General Manager, Horizon Ultima Bekasi Hotel

Dear Mr./Ms. D, Thank you so much for your stay at Horizon Ultima Bekasi and for your high rating of 9.2, as well as the detailed review you and your husband wrote together. We are delighted to receive your compliments on the friendly staff, the clean and tidy room, the comfortable air conditioning, and the beautiful night view from your room. In particular, your compliments on the varied breakfast menu, including the hot fried rice and fried noodles, are a great encouragement to our kitchen team. We will take your feedback into consideration to add more menu items in the future. We are also very glad that you enjoyed the excellent location near the shopping mall and that you participated in various activities and enjoyed walking around during your stay. We hope to welcome you back to Horizon Ultima Bekasi again. If you have any questions, please contact us at 08*******688. Thank you very much, General Manager, Horizon Ultima Bekasi

Dear Guest, we sincerely thank you for staying at our hotel and for giving us a perfect score of 10.0. We are very pleased to hear that you were satisfied with our convenient location in the city center, our proximity to shopping malls, and the food. We look forward to you visiting us again in the future. Thank you. Sincerely, General Manager, Horison Ultima Bekasi Hotel

Dear Mr./Ms. E, Thank you very much for your stay at Horizon Ultima Bekasi Hotel from August 16-17, 2016, and for your valuable feedback and comments. We are pleased to know that you were satisfied with our overall service. We sincerely apologize for the inconvenience caused by the damaged towels. Thank you for your valuable feedback. We will consult with our housekeeping department immediately and replace all linens (including bath towels) to ensure that we always maintain our hotel standards of cleanliness and comfort. We hope to welcome you back to our hotel in the future. We will do our best to provide you with an even more pleasant stay in the future. If you have any questions, please contact us at 08********688. Thank you, General Manager, Horizon Ultima Bekasi Hotel

Good afternoon. Thank you very much for your 10.0 rating and review. We are very glad that you felt comfortable during your stay, and our location near shopping malls is one of our advantages. We hope to welcome you back again soon. Sincerely, Tenny Latondo, Shift Manager, Horizon Ultima Bekasi Hotel

Dear Valued Guest, Thank you very much for taking the time to give us your positive rating and review. We are delighted to hear that the hotel's convenient location near shopping malls, as well as the easy check-in and check-out process, made your stay even more comfortable. The friendliness of our team is something we take great pride in, and we will immediately pass on this appreciation to all relevant staff. We are also pleased to hear that you enjoyed the tranquil atmosphere during your weekday stay and were satisfied with our pool and children's playground facilities. The varied and delicious breakfast menu is another positive point that we will share with our kitchen team. We look forward to welcoming you back on your next stay. Sincerely, General Manager, Horizon Ultima Bekasi Hotel

Thank you, Ms. Firman A., for this exceptional 10-star review. We are delighted to hear that your stay with your family at Horizon Ultima Bekasi was so memorable. We are honored to have been a part of your wonderful time with your family. We and our entire team look forward to welcoming you and your family back again on your next visit. Thank you for choosing us as your destination. Sincerely, General Manager, Horizon Ultima Bekasi

Dear Gentlemen/Ladies, It is with great pleasure that we, the Horizon Ultima Bekasi Hotel, express our gratitude for your wonderful review of our hotel. Your feedback helps us to provide the best possible service. We always welcome you back and hope your next visit will be even more memorable. Sincerely, The General Manager

Dear Gentlemen/Ladies, From the Horizon Ultima Bekasi Hotel, we respectfully thank you for your wonderful review of our hotel. Your feedback helps us to provide the best possible service. We always welcome you back and hope your next visit will be even more memorable. Sincerely, The General Manager

Dear Ms. Arjuna, Sincerely, Horizon Ultima Bekasi Hotel. Thank you for your wonderful review of our hotel. Your feedback helps us to provide the best service. We always welcome you back and hope your next visit will be even more enjoyable than the last. Sincerely, The General Manager

Dear Gentlemen/Ladies, It is with great pleasure that we, the Horizon Ultima Bekasi Hotel, express our gratitude for your wonderful review of our hotel. Your feedback helps us to provide the best possible service. We always welcome you back and hope your next visit will be even more memorable. Sincerely, The General Manager