Hotel Ciputra Jakarta managed by Swiss-Belhotel International

Explore Hotel Ciputra Jakarta managed by Swiss-Belhotel International
8.6
Very Good
From 11,134 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.6

People often mention about Hotel Ciputra Jakarta managed by Swiss-Belhotel International
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Staff Friendliness (213)
Bedroom (209)
Ambiance (196)
Hotel Area (195)
Room Space (186)
Accessibility (185)
Bathroom (176)
Surroundings (163)
Distance to City Center (161)
Family Friendly (155)
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Traveler Reviews Hotel Ciputra Jakarta managed by Swiss-Belhotel International

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Customer reviews
Fransiska L.
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10.0
/10
Reviewed 2 day(s) ago
The room is clean and spacious, the staff service is also friendly and fast
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Accommodation's Reply
28 Apr 2026
Dear Ms. Francisca L., Thank you for choosing Ciputra Hotel Jakarta. We are delighted to hear that you enjoyed your stay with us in West Jakarta. We appreciate your comments regarding the cleanliness and spaciousness of the rooms, as well as the friendly and attentive service of our staff. These comments motivate our team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Ciputra Hotel Jakarta in the near future. Sincerely, Michael G. Perdikaris, General Manager
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 2 day(s) ago
The view is quite good, comfort is also okay
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Verified Traveler
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10.0
/10
Reviewed 3 day(s) ago
It was amazing... Really want to return back. Recommended!
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Accommodation's Reply
26 Apr 2026
Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had an amazing experience during your stay with us. Your kind recommendation means a lot to our team, and it is always encouraging to know that our efforts have made a positive impression. We sincerely look forward to welcoming you back to Hotel Ciputra Jakarta for another memorable stay in the near future. Best regards, Michael G. Perdikaris General Manager
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Dahlan A.
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Business
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10.0
/10
Reviewed 5 day(s) ago
Never get bored staying here
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Accommodation's Reply
25 Apr 2026
Dear Valued Guest, Thank you for choosing Ciputra Hotel Jakarta as your accommodation during your trip to Jakarta, and thank you for taking the time to write a review on Traveloka. We are delighted to hear that your stay was comfortable and enjoyable. Your positive review is very meaningful to our entire team and motivates us to continue providing the best possible experience for all our guests. Thank you again for your trust and continued support. We hope to welcome you back again soon. Sincerely, Michael G. Perdikaris, General Manager, Ciputra Hotel Jakarta
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Erdyan P.
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10.0
/10
Reviewed 1 week(s) ago
Improve the friendliness of the receptionist
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for choosing Ciputra Hotel Jakarta as your accommodation during your visit to Jakarta, and thank you for taking the time to write a review on Google. We are delighted to hear that your stay was comfortable and enjoyable. Your positive review and feedback on our services are very meaningful to our team and motivate us to continue striving to provide the best possible experience for all our guests. Thank you again for your trust and continued support. We hope to welcome you back again soon. Sincerely, Michael G. Perdikaris, General Manager, Ciputra Hotel Jakarta
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S***i
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Business
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10.0
/10
Reviewed 1 week(s) ago
The hotel staff was very helpful in the process of changing the person responsible for the room charges.
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for choosing Ciputra Hotel Jakarta as your accommodation during your trip to Jakarta, and thank you for taking the time to write a review on Traveloka. We are delighted to hear that your stay was comfortable and enjoyable. Your positive feedback is very meaningful to our team and motivates us to continue striving to provide the best possible experience for all our guests. Thank you again for your trust and continued support. We hope to welcome you back again soon. Sincerely, Michael G. Perdikaris, General Manager, Ciputra Hotel Jakarta
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H***y
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
Almost always, when I'm on vacation or on assignment in Jakarta, I stay at the Ciputra Hotel. I'll be moving there at the end of this month, and I've even booked a room with my family.
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Accommodation's Reply
18 Apr 2026
Dear Valued Guest, Thank you for your trust and loyalty in choosing Ciputra Hotel Jakarta as your preferred accommodation in West Jakarta, whether for leisure or business travel. We are honored to have you as our "second home" every time you visit Jakarta. We will continue to strive to provide the best service and a comfortable and memorable stay for you and your family. We sincerely hope to welcome you back to Ciputra Hotel Jakarta for another memorable stay. Sincerely, Michael G. Perdikaris, General Manager
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D***y
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9.4
/10
Reviewed 2 week(s) ago
The sound quality is not good, you can hear the phone sound from the next room.
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Accommodation's Reply
20 Apr 2026
Dear Valued Guest, Thank you for your review. We apologize for any inconvenience you experienced regarding the soundproofing issue in your room, which may have resulted in noise disturbances from neighboring rooms. This is an issue we take seriously, and your feedback is invaluable in evaluating and improving the quality of our facilities in the future. We hope to welcome you back to Ciputra Hotel Jakarta to ensure you have an even better stay. Sincerely, Michael G. Perdicaris, General Manager
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D***e
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10.0
/10
Reviewed 2 week(s) ago
Friendly hotel staff, location connected to the mall
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Accommodation's Reply
18 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a positive review. We are delighted to hear that you were impressed with the friendly service of our staff and the hotel's convenient location, directly connected to a shopping mall, making your stay very enjoyable. Your compliments motivate us to continue providing the best possible service to all our guests. We hope to welcome you back to Ciputra Jakarta in the near future. Sincerely, Michael G. Perdicaris, General Manager
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Refli
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Staycation
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9.7
/10
Reviewed 3 week(s) ago
The staff at the hotel are very friendly.
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Thank you for choosing Ciputra Hotel Jakarta as your accommodation during your trip to Jakarta, and thank you for taking the time to write a review on Traveloka. We are delighted to hear that your stay was comfortable and enjoyable. Your positive feedback is very meaningful to our team and motivates us to continue striving to provide the best possible experience for all our guests. Thank you again for your trust and continued support. We hope to welcome you back again soon. Sincerely, Michael G. Perdikaris, General Manager, Ciputra Hotel Jakarta
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Soo S. C.
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8.5
/10
Reviewed 3 week(s) ago
Location is good, just beside the shopping mall. The hotel is a bit old but is well maintained.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, We would like to extend our sincere gratitude for choosing Hotel Ciputra Jakarta as your accommodation during your recent visit to Jakarta, and for taking the time to share your review on Traveloka. We are truly pleased to learn that your stay was both comfortable and enjoyable. Your positive feedback about our service mean a great deal to our entire team and motivate us to continue delivering the best possible experience for every guest. Thank you once again for your trust and continued support. We look forward to welcoming you back in the near future. Best Regards, Michael G. Perdikaris. General Manager. Hotel Ciputra Jakarta.
c***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Even though the hotel has been around for a while, the condition of the hotel and rooms remains clean and tidy. I'll definitely stay here again.
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Thank you for your kind review. We greatly appreciate your positive feedback regarding the condition of the hotel and the cleanliness of the room, which was clean, tidy, and met your expectations. Your compliments encourage us to continue striving for the best service and quality. We sincerely hope to welcome you back to Ciputra Hotel Jakarta on another occasion. Sincerely, Michael G. Perdicaris, General Manager
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TAN Y. H.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Mr. Tan here. All is good. The best hotel manager, Erika, this polite sweet lady always follows up with customers and makes sure all is good. Miss Erika deserves a higher post please. Bos Ciputra Hotel Jakarta, you need to read this. Erika needs a higher rank and to be promoted. She arranged my family's Hari Raya trip and made my family so happy.
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Accommodation's Reply
15 Apr 2026
Dear Mr. Alo Alii, Thank you for your wonderful review. We are delighted to hear that you enjoyed our excellent service from our staff. Your kind words truly mean a lot to us and serve as great motivation for our team to continue delivering the best experience. We look forward to welcoming you back to Hotel Ciputra Jakarta in the near future. Warm regards, Michael G. Perdikaris General Manager
TAN Y. H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Everything is good as usual. Only one thing, please check all the minibar, please. And shower, everytime I get a problem with the shower.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed our excellent service. Your kind words truly mean a lot to us and serve as great motivation for our team to continue delivering the best experience. We look forward to welcoming you back to Hotel Ciputra Jakarta in the near future. Warm regards, Michael G. Perdikaris General Manager
Jovita M.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Whenever I have the chance, I always stay at Hotel Ciputra Jakarta because the location is comfortable and strategic for my activities.
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2 people find it helpful
Accommodation's Reply
01 Apr 2026
Dear Valued Guest, It is with pleasure that Ciputra Jakarta Hotel would like to express our gratitude for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff and the hotel's excellent location. Your compliments encourage us to continue striving for the best possible service. We hope to welcome you back to Ciputra Jakarta Hotel again. Sincerely, Michael G. Perdicaris, General Manager, Ciputra Jakarta Hotel
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N***a
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10.0
/10
Reviewed 4 week(s) ago
The staff is very nice, the food is delicious, I've stayed here several times and always enjoyed the experience.
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Accommodation's Reply
01 Apr 2026
Dear Valued Guest, It is with pleasure that Ciputra Jakarta Hotel would like to express our gratitude for your positive review. We are delighted to hear that you were impressed with our service and hospitality. Your compliments motivate us to continue striving for the best possible service. We hope to welcome you back to Ciputra Jakarta Hotel again. Sincerely, Michael G. Perdicaris, General Manager, Ciputra Jakarta Hotel
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Effendi S.
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Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly at check in and check out, the hotel is next to Ciputra Mall, West Jakarta
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, It is with pleasure that Ciputra Jakarta Hotel would like to express our gratitude for your positive review. We are delighted to hear that you appreciated the friendliness of our staff during both check-in and check-out. Your compliments motivate us to continue providing the best possible service. We are pleased that our hotel's location next to Ciputra Jakarta Shopping Mall will provide convenience and comfort during your stay. We hope to welcome you back to Ciputra Jakarta Hotel again. Sincerely, Michael G. Perdikaris, General Manager
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Unfortunately, when we stayed, the swimming pool was undergoing renovations. The old-fashioned hotel needed a lot of work. The bathtub was slippery, making it a slippery hazard.
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Accommodation's Reply
03 Apr 2026
Dear Valued Guest, Thank you for taking the time to share your review of your stay at Ciputra Hotel Jakarta. We apologize for any inconvenience you may have experienced, particularly regarding the swimming pool which was undergoing renovations during your stay. Please be informed that this renovation is part of our ongoing efforts to improve our hotel facilities to enhance the quality and comfort of all our guests in the future. We also greatly appreciate your feedback regarding the condition of the facilities and the safety concerns related to the slippery bathtub. This is a significant concern for us, and we have forwarded it to the relevant team for immediate assessment and improvement to ensure the safety and comfort of all our guests. Thank you for your attention and feedback. We look forward to welcoming you back in the future for an even better experience. Sincerely, Michael G. Perdicaris, General Manager
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V***a
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10.0
/10
Reviewed 5 week(s) ago
Great, direct access to Ciputra Mall
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Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you enjoyed our hotel facilities and the service from our staff. We are committed to providing the utmost comfort for all our guests, especially families, so that they can enjoy their vacation together comfortably and pleasantly. Thank you again for your compliments. We hope to welcome you back again for another memorable stay, or perhaps even better! Sincerely, Michael G. Perdicaris, General Manager
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Salim L.
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 week(s) ago
Clean hotel, next to the mall, rooms are quite big and have a view
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1 people find it helpful
Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Warm greetings from Ciputra Jakarta Hotel. Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the cleanliness of the hotel, the spacious rooms, and the views. We hope our location next to the shopping mall made your stay even more convenient. Your compliments motivate us to continue providing the best service to all our guests. We look forward to welcoming you back to Ciputra Jakarta Hotel again. Sincerely, Michael G. Perdikaris, General Manager
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Number of reviews per page
20
40