We loved Stonehaven! The property and buildings are lovely. Staff was friendly and helpful. Our room (in the annex/pavillion) was spacious and spotless, with a great view of the lake. While the decor is traditional/antiques including lots of beautiful original art, the room was practically brand new with a really nice bathroom and very comfy bed. We ate in the restaurant one night - beautifully prepared and presented food. The hot tub was nice too on a cold day (we couldn’t figure out the sauna unfortunately). And we enjoyed some of the many sitting areas and the provided board games. We will definitely return!

Clean

L’hôtel est charmant, mais il manque beaucoup d’entretien et d’attention aux détails. Le calfeutrage dans notre douche était moisi et dégoûtant. Plusieurs allées à l’extérieur étaient très glacées et dangereuses. Des gouttières manquaient et l’eau provenant de la fonte de la glace tombait sur les gens aux entrées. Il y avait un espace avec un foyer devant le restaurant qui était complètement inaccessible. Le bois près du foyer, à côté de la piscine, n’était pas couvert et était trop mouillé pour être utilisé. Le restaurant était joli et les assiettes étaient bien présentées, avec une très belle mise en valeur des plats, mais la nourriture était en grande partie mal cuite et mal assaisonnée. Les légumes étaient durs. Le poisson était pâteux. La caille était immangeable. Le service était extrêmement lent entre les plats et notre serveur semblait malade ou sous l’effet de quelque chose, avec des sueurs et des frissons.

All staff members were so professional and friendly. The property is beautiful.

The service was lovely from the reception to the bar to the restaurant! The room was very comfortable and the bathroom felt really luxurious. Loved everything.

Everything was perfect!

The breakfasts were excellent. We loved the jacuzzi. The staff were helpful about where to x-country ski. There is a J1772 EV charger which was a bonus.

Beautiful manoir, excellent service, delicious food!

C’est un très bel hôtel et le personnel est courtois.

Great service , beautiful historical manoir

Attention to detail is impressive.

The entire experience was outstanding, from our room, to the food, to the staff, could not have been better

Upon arrival, we got stuck turning into the property. The snow was not cleared and my husband fought with the car. The shower knob broke off. Neither knobs worked and no maintenance on site.2 employees were trying to fix it and 1 got soaked and used one of our towels l to dry. They then explained HOW to use a shower! It shouldn't be that difficult. It took a while to.figure out, it was either scalding hot or i had no water. Theres no shower door so the bath mat was SOAKED Hubby wanted coffee at 3am but there's no pot of fresh coffee in the lobby and he was questioned why he doesnt sleep. He left to go find coffee and on the way back, he got stuck in the driveway again. It snowed all night, this is Qc and in the mountilains, it snows a lot. He had to leave the car stuck in the entrance and walk back to the hotel.. The staff are friendly but we are displeased with the lack of service for the price he paid for our stay and of the bathroom. I heard an employee tell another that they already had problems in that room (111) The hot tub had no hint of chlorine in it, i dont know how clean it was. They gave us free breakfast for all that. The breakfast was good but not worth the $400 for the one night we stayed.

Le Manoir Stonehaven est tout simplement superbe. Le grand spa extérieur est fabuleux, encore plus magique entouré de neige. Mais au-delà du décor et des installations, c’est surtout le service exceptionnel de Maxime et Caroline à la réception qui fait toute la différence et rend l’expérience réellement digne d’un Relais & Châteaux. On sent que plusieurs membres du personnel sont nouveaux et parfois un peu perdus, mais Maxime et Caroline sauvent la donne : attentionnés, efficaces, chaleureux, et toujours prêts à trouver une solution.

Overall condition of room isn’t good

Bed was supposed to be a king size , it was two beds stuck together, zero control of the heat or cooling . Overall rooms are not well maintained. Staff was nice .

We had an excellent stay. When we arrived to our room we found a dog blanket and food/water bowls had been laid out for our pup! We enjoyed the lounge spaces and the space, and we loved playing games with delicious drinks from the bar. The restaurant was amazing, very creative menu and excellent wine pairing. Our dog loved the well groomed trails around the hotel. Will absolutely be back!

As always, the staff was professional, courteous and friendly. Room was flawless. Dining experience was impeccable in every aspect (service, sommelier/wine suggestions and food). Welcome amenities (hand written note and goodies from the Pastry Chef) are always appreciated. This is my fourth stay and I will definitely return!

Spotless room nicely decorated. Nice bathroom but soap dispenser in shower empty. Balcony nice but knee deep snow. Little things could be better

Ambiance, staff, brunch was also very good.