Overall Ratings & Reviews Oakwood Residence Hanoi

Dear Mr. Stefanus f. K., We are glad that you enjoyed your stay with us! Thank you and we look forward to welcoming you back at Oakwood Residence Hanoi in the near future. Yours sincerely, Nguyen Minh Hai - Assistant Front Office Manager

Dear Customer, Thank you for using the service at Oakwood Residence Hanoi. We sincerely apologize for the inconvenience caused by the wait for check-in time. Once again, thank you for choosing and leaving a review about Oakwood Residence Hanoi. Best regards, Nguyen Minh Hai Assistant Front Office Manager

Dear Ms. THUY LINH PHAM, Thank you for choosing Oakwood Residence Hanoi and for sharing your review! We are glad to know you had a satisfying stay with us and we appreciate your mentioning about our "good service, clean room and enthusiastic staff". Your nice compliments will be shared with the whole team as a huge motivation. We hope to have the pleasure of welcoming you back for another memorable staycation. Yours sincerely, Nguyen Kim Hanh Front Office Manager

Dear Mr. Maxime, Thank you for sharing your review on your recent stay at Oakwood Residence Hanoi! We are grateful that you were satisfied with the comfort of the apartment and appreciate your nice compliments about our associates' friendliness and attentiveness. For the location, though we are located approximately 10-15 minutes drive from the busy Old Quarter, we hope you enjoyed the peace and tranquility when returning the property. Thank you again for your support and we look forward to continually being of service to you. Yours sincerely, Nguyen Kim Hanh Front Office Manager

Dear Kelvin, Thank you for sharing your review on your recent stay at Oakwood Residence Hanoi! I truly regret that you felt inconvenient upon checking-in when I informed that we could not consider one of the two extra children (13 years old) as a child. I do apologize for the inconvenience and hope to have the pleasure of welcoming you back in the near future and being of service to again. Yours sincerely, Nguyen Kim Hanh Front Office Manager

Hello Thuc Van Trang Doan, Thank you for sharing your experience at Oakwood Residence Hanoi serviced apartments. We regret that this time due to the high occupancy, we cannot arrange a room on a higher floor to help you experience the West Lake view. Hope to welcome you and your family again next time, we will try to arrange a high floor room in the condition that the room capacity allows. Wishing you and your family a happy and healthy New Year. Best regards, Nguyen Kim Hanh Front Office Manager

Dear Hai, It is amazing to read your gracious review. We are glad that your family had a relaxing experience at our infinity pool. Thank you for your compliments about our associates' professionalism and friendliness. We look forward to welcoming you back to Oakwood Residence Hanoi in the near future. Yours sincerely, Nguyen Kim Hanh Front Office Manager

Dear Vu, Thank you for your wonderful review of our property. We are delighted that you were satisfied with our services and hope to welcome you back to Oakwood Residence Hanoi in the near future. Yours sincerely, Nguyen Kim Hanh Front Office Manager

Hello Hong My Linh Duong, Thank you for sharing your wonderful experience at Oakwood Residence Hanoi Serviced Apartment! Have a great weekend and look forward to welcoming you back soon. Best regards, Nguyen Kim Hanh Front Office Manager

Dear Nguyen, Thank you for sharing your feedback on your recent stay at Oakwood Residence Hanoi. We are truly delighted that you were satisfied with our location and our service. Have a great week ahead and we look forward to welcoming you back in the near future for another memorable stay experience. Yours sincerely, Nguyen Kim Hanh Front Office Manager