Helpful

Staff was very polite & helpful

Spacious rooms, outstabding staff, rain shower and large towels in bathroom.

Good location and very friendly and helpful staff. An old hotel with a lot of atmosphere.

The room was ok, but our safe and fridge did not work. Our room key stopped working twice and we had to get it replaced. Loud birds (crows?) outside all night/morning. Lower water pressure in the showers. Not the best value for money. Probably wouldn’t stay here again. Staff were pleasant.

Excellent property within easy distance of Fort Jesus and Old Town,even easier if you grab a nearby tuktuk for a 200 ksh ride. Aircon was powerful, wifi reliable, front desk reception was welcoming and easy, buffet breakfast had many options of Kenyan, Indian and English. Felt welcome, safe, and comfortable. Recommended for those who want to stay in Mombasa Town.

Wonderful character and knowledgeable, professional staff

Rooms were clean, really appreciate the quiet AC and clean comfortable bed. Staff were very friendly checking in and at the restaurant. And the security guards at the door were really helpful pointing me to a bank and guiding me to a fantastic taxi to the airport.

Everything was as advertised and super respectful front desk staff

Best location in Mombasa, very central to everywhere in town. Most lively area

Good property but needs upgrade n renovation.

The property is old need restoration n upgrade. The back of the property building is next to some night club noisy on the weekends. But, the staff was nice to move me to the front of the property.

My shower did not work and front desk did nothing to resolve the problem

Beautiful colonial style hotel. Great restaurant. Extremely helpful staff. Highly recommend!

The stay was comfortable and the staff were cooperative. As it was in city area, i could able to visit our business related activity without delays.

Good central location to explore Mombasa island. Needs some modernisation.

Very convenient location with a sense of history. The property is getting tired and needs some renovation. It is good value and I will continue to stay there when I visit Mombasa.

The Sentrim Castle Royal Hotel is an historic place in Mombasa. Unfortunately, as castle, is breaking in pieces, and for the royal, there is nothing remaining of what it could have been. I got a room in the five floor extension built without lift !!! but was kindly moved to the old building, with a lift, but where an exhausted AC heates more than cooles the room. One of the features of these old building or new extension rooms are their dirty walls, including spots of mosquitos the clients crushed, sometimes blood included. The furniture is old, the curtains are dusty. I only got one towel in my room, for all purposes, body, hands and floor. The cold water faucet was broken and the shower water jet got no pressure, just kind of dropping ... For unknown reasons the hotel stills holds two stars and I was charged 100 USD, a scam !!! I was also charged for a cappucino I got instead of my breakfast. It is not a consolation, but the staff was nice.

Ideal for business

I stayed 4 nights. The room furniture was outdated and needs modernizing. The bathtub fixtures were rusted, in particular the grab bars. Not little specks of rust but full-on (90%) rusted out. Didn’t feel safe even touching them to get in and out the tub. Each morning the bathtub had 3-4 centipedes in it. Water pressure and temperature weren’t adequate. The room wasn’t cleaned daily as evidenced by the bathtub ring and wash basin residue. Pay more and stay someplace else. Very disappointed.