Throughout our stay, the front desk team and management stood out for their professionalism. Even when addressing concerns, they remained composed, attentive, and solution-oriented. That level of consistency under pressure speaks highly of their training and dedication.
The gym facilities were well-equipped, though cleanliness initially fell short. Once this was brought to their attention, the staff acted immediately to rectify the issue. Their quick response demonstrated a genuine openness to feedback and a proactive approach to improvement.
Housekeeping was generally satisfactory, though there was one instance where our room was not cleaned thoroughly. That said, when we raised concern, the team promptly offered to return and make it right, which we appreciated.