Hotel decor and cleanliness is very good.
Front desk service on early check in was poor. I got to hotel at 11am and even though rooms were free insisted on early check in fee. After a very long journey no offer of water while I waited, so negotiated early check in to €50.
Morning: Breakfast service good
Night: Upper roof top service bar/restaurant poor
Stayed here years ago. Service levels never with a friendly smile.
Accessibility. If you have walking up/down steps don't stay here. New annexe multiple steps. No doorman or concierge.
This hotel is not value for money
Best thing is the decor & cleaning staff.
The rest is below standard for the hotel rating. Won't stay here again.
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Joshua
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
I had an absolutely wonderful stay! Thanks to all!
Arkady
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Great
felix
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Excellent hotel
Very clean
Alexandru
Business and Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Perfect stay👌
Marta
Business
10.0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
Bardzo elegancki hotel, pokoje bardzo przestronne i wygodne. Śniadania bardzo elegancko serwowane, można spróbować lokalnych przysmaków i to się ceni! Swietna lokalizacja. Uprzejma i pomocna obsluga hotelowa. Warto odwiedzić i zostać kilka dni!
Donley
Friends and family Family
10.0
/10
Reviewed 51 week(s) ago
Hotels.com verified review
The hotel was amazing!
Paul
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
They provided breakfast bags to go for us as we had an early flight.
Frederick
Business
10.0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
Saif, located in a nice part of the city and it has an excellent breakfast and outstanding service. The room worked well and there were no problems and that there was a very functional spa in the basement. I will go again.
Ricardo
10.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
Great place
Francisco
with Partner
10.0
/10
Reviewed 60 week(s) ago
Hotels.com verified review
Nice hotel in a nice part of the City
Charles
Leisure Family
10.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
Wonderful Breakfast!!
Angela
10.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
I lake everything🌷
Catherine
Leisure
10.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
Extremely fabulous hotel… Stay there!
Roger
Leisure
10.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
I enjoyed my stat. Breakfast was by means of a waiter service which I thought was very upmarket when compared to the normal buffet style breakfast.
KONSTANTIN
10.0
/10
Reviewed 75 week(s) ago
Hotels.com verified review
The perfect hotel in the city.
Yakov
with Partner
6.0
/10
Reviewed 75 week(s) ago
Hotels.com verified review
The hotel is ok but of course not a 5*, clean but the room had a smell , maybe because of a bad ventilation, the service also not great. The personal is polite and trying to help but they are not professional
Mariia
Business and Leisure
10.0
/10
Reviewed 113 week(s) ago
Expedia Group verified review
It is my second time in this hotel. Definitely I will come back. Very posh and comfortable. All staff are professional and friendly. Highly recommended
mila
Leisure with Partner
10.0
/10
Reviewed 118 week(s) ago
Expedia Group verified review
Great location , comfortable large room ( junior suit) , delicious breakfast, friendly staff, all services ( massage spa , hair /nail salon, transportation) are available within the facility ..
definitely will come back !
Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia