Overall Ratings & Reviews Fenix Hotel

Por medio de la aplicación yo reservé una habitación que tenía una cama queen, sin embargo cuando llegamos nos asignaron una cama de dos plazas que resultó incomoda para nosotros, el personal del hotel me indicó que como había reservado por la aplicación las condiciones cambiaban, pero esto no me parece que sea lo adecuado, porque la aplicación nunca me dio ningún aviso de que las condiciones iban a cambiar. Así que considero que este tipo de situaciones deben ser resueltas con los hoteles y dar una solución a los huespedes.

Excelente

Food was terrible

Very clean and safe hotel. Staff is very attentive.

The friendly and professional staff

Close to everything

I stayed at the Fenix hotel with my family. We have a great experience, the attention of the staff was excellent, the hotel was clean as well as our rooms. The breakfast was varied and the staff was attentive to stocking the food during it. Although the area is high traffic, the rooms we were assigned allowed us to rest without interruptions. I'll be back in the future!

Me gustó mucho la atención del personal. Siempre atentos.

There are not too many places to get food at walking distance.

The hotel itself was nice but our room was old looking and needs an update, especially the bathroom. The water ran extremely hot to extremely cold. We only stayed one night as this was not our only destination.

My fiancee came to pick me up at the hotel came to my room to wait for me to finish getting ready .and i was charge for an additional person in the room ,their explanation was that if she waited in the toom more than an hour even if she did not stay, i had to pay for her .when i first checked in i mentioned that my fiancee would be picking me up and they daid as long as she doesn't stay no problem. At check out they changed me for her.also metion we would have to sit in the lobby only for an hour .like in prison .no vents in rooms ,noise comes into rooms at all hours ,i was lucky if i got 3 hours sleep every night .also black mold in bathroom.

Very nice inside. Recently remodled and updated. Will be staying there again in the future.

Nice hotel close to historic center of Quito, close to the bus station and restaurants. Comfortable and nice place

This was a quality hotel with a great and helpful staff. The room was clean and comfortable. They had coffee, tea, and water available at most times. The breakfast was very good. If you're sensitive to noise, you may want to request a room away from the street. I would definitely stay here again.

My stay was satisfiying, room clean n staff was nice n welcoming

Everything was excellent only with the check out they can't found my payment they going to charge me double because they told that my reservation was made for expedia

Ok hotel for what it is with friendly staff , big and clean rooms.

The service is phenomenal!!!!! With that said, there is ZERO air conditioning available. The staff though brought me a huge fan immediately which was great. I got a bit of altitude sickness and they immediately brought me complimentary cocoa tea. The location is a short cab ride away from the Foch sector which is great for nightlife. A lot of bars and clubs to choose from. The area the hotel is in gets shady at night so I'd suggest cabbing it wherever you go.

For a hotel rated as 4 star it does not have aircondition. The restaurant does not have vegetarian options also.

I chose this hotel because the 5 stars hotel were all booked because of a soccer game in Quito. They have a new tower with nice rooms. Would go again with no hesitation