Tiupi
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The staff were friendly on arrival but there was a mix up in rooms we were assigned to. We had to move within a couple of hours after we checked in but that was well taken care of. However, when we called to see if there was availability for the tennis courts we were told to come to the activities desk but I wasn’t sure where that was located so I went to reception who then called another staff member and told me to wait 5 minutes and they should be out to help me. We waited in the lobby area for 15 to 20 minutes and no one came so I went back to reception and the staff member had forgotten what I was waiting for. I asked him if someone was coming and he said for??? Then I said to use the tennis courts then he replied oh yes you need to go to the activities desk outside and asked him where it’s located. Pointed outside and we headed to the desk only to be told that the tennis courts were booked out for the day. Staff during the buffet breakfast were excellent especially Pesamino. Rooms were great and everything was clean and in good working condition. Overall would stay again
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