Yes the staff were good

Enjoyed my reception, clean. I had an issue with power which was fixed fast.

Staff were helpful and very polite. Room was spacious

Yes the service was way beyond expectations.

Stop over from arriving in Kenya late before heading out of the city following morning. Room clean, everything needed & comfy bed

Everything was good the staffs are nice and the room is very clean and spacious

Amazing and very friendly staff and services. Great and a wide selection of food available. Rooms are very well maintained.

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Wonderful staff and extremely helpful. Nothing was too much of an effort. I believe the team makes this place a wonderful one to stay. There advice on safety outside the hotel was useful as we have returned to our birth place after 50 years.

The hotel did not have internet on the August 12 from the time I checked in at 7.30 till next day morning. The receiptionist did not alert during check in that there is no internet. When asked after checkin at about 8 pm, she mentioned that it will be back in 20-30 minutes, i kept following up again at 9.00 pm and at 9.30. It was same answer ... will be back shortly. Finally at 11.30 I was told it is not going to be back. I wish they were honest about it upon checkin so I could have booked my stay at another hotel. I was not able to access emails or do any work without internet. I will not stay at this hotel again.

People were very friendly and helpful in every way.

Amazing

Amazing

It’s a very nice property but we reserved a

Overall service and behaviour has declined. As a gold member I am entitled for free room upgrades and complimentary late check out but none was provided to me.

I was over charged for an extra day almost double

The poor was heated which was nice. The water quality was poor (yellow from the taps) and when some of the fittings were first turned on the water gave off a very bad odour. Possible stagnation or legionella issue.

I would like to appreciate Evelyn and Nicholas at the breakfast, very courteous and excellent customer service. Thank you! Ian at the front desk was pleasant too. Good hotel to stay, I would definitely recommend it.

Great

Water from the taps feeding the bath was a deep yellow in colour. excuse given was that this was bore hole water but as a qualified plumber i could tell this was not the real reason. Little used outlets like the douche and the bath in Executive suites deep yellow and smelly due to internal pipe corrosion. Where as toilet water and shower water was almost clear where the pipes have developed a limescale protective layer. The hotel needs to flush little used outlets to prevent Legionella growth and preve t corrosion especially where metal pipework was used that will suffer from dezincification over time. Customers beware Legionella could be an issue at this hotel.