My second choice was to try another hotel in Tarakan. It was okay, but it was a bit pricey considering the facilities and the room.

I stayed at Duta Hotel Tarakan and parked my motorcycle and helmet in the designated parking area. When I returned to my motorcycle, I discovered that my helmet was missing. I immediately approached the receptionist to report the incident and expected the hotel staff to at least assist me in checking what had happened. Unfortunately, the receptionist did not seem concerned or make any meaningful effort to help. She did not offer to check the CCTV footage or ask the security staff for assistance. Instead, she told me: “Bapak nggak baca ada tulisan di situ kalau bawa helm dibawa masuk ke kamar?” I was honestly surprised by this response. I did not notice the sign at the time, but even if there was such a notice, I believe the hotel should have handled the situation more professionally once a guest reported that their belongings had gone missing. What is the purpose of having a hotel parking area and security if guests are simply told to bring their helmets into their rooms? At the very least, I expected the hotel to help investigate the incident, check the CCTV, or ask the security staff whether they had seen anything. I left my phone number with the receptionist in case the helmet was found and asked them to contact me. It has now been more than two weeks, and I have received absolutely no update, not even a simple apology or follow-up from the hotel. For me, the biggest disappointment is not only the loss of my helmet, but also the lack of concern, assistance, and follow-up from the hotel staff after I reported the incident. I hope the management of Duta Hotel Tarakan takes this complaint seriously and reviews how guest complaints and security incidents are handled. Guests deserve to feel that their belongings and concerns are taken seriously. Please be aware of this experience before choosing to stay at this hotel!

There are lots of cockroaches around the bathroom and bedroom.

The service is pretty good, but the soap runs out after just one use.

The hotel is comfortable and the service is friendly

Hello, we stayed here but there was no room service.

A comfortable place to rest, the rooms are clean and quite spacious. The staff is friendly, and the facilities are complete. The only thing that needs improvement is the variety of food on the menu.

The staff is okay and all services are satisfactory.

The hotel location is strategic, the staff is friendly, the breakfast menu is delicious and the room cleaning service is very good, the rooms are cleaned every day.

The front office is Ms. Yani ⭐⭐⭐⭐⭐, fast and friendly service.

The corners of the room look dirty and dusty. There are so many tiny baby cockroaches. They're crawling around the bathroom and the work area, the wall near the TV, and the floor. My husband is busy exterminating them because I have a phobia of cockroaches. 😭 Please pay attention to cleanliness. 🙏🙏🙏🙏

Please clean it more often.. there are lots of cockroaches.

The hotel staff is very friendly and the hotel rooms are also clean.

The hotel staff was friendly. The breakfast was delicious and varied. The room was clean. The bathroom was also spotless. Towels and doormats were changed daily. If we ever return to Tarakan, we'll definitely stay at Duta again. Thank you for the excellent service. Hopefully, the good things that impressed us can be maintained.

Clean room, good, good service.

The hotel staff is friendly, check in is easy, the location is strategically close to the city center, the breakfast variety is quite good.

hotel staff is friendly, rooms are clean

The hotel is comfortable, clean, and has an elevator. The price is also affordable.

very pleasant, the staff are friendly

The hotel staff was very helpful when there were things I didn't understand and the service was very friendly.