Overall Ratings & Reviews The Zuri Dumai

Traveloka (1,390)
Other sources (10)
8.7
Very Good
From 1,390 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about The Zuri Dumai
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Ambiance (60)
Hotel Area (59)
Distance to City Center (58)
Staff Friendliness (58)
Bedroom (57)
Bathroom (55)
Room Space (50)
Variety (46)
Family Friendly (45)
Taste (45)
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Traveler Reviews The Zuri Dumai

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40
Customer reviews
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your excellent review and rating of The Zuri Hotel & Convention Dumai. We are delighted to hear that you were pleased with the friendliness of our staff and enjoyed the atmosphere and facilities of the hotel. Such positive feedback is an encouragement to our entire team to continue providing friendly, professional service and creating memorable experiences for all our guests. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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E***i
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 2 week(s) ago
Staff must be responsive to guest requests.
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Accommodation's Reply
30 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for taking the time to share your feedback with us. We greatly appreciate your comments and are delighted to know that you chose to stay with our hotel. We have forwarded your feedback to the relevant team members as part of our ongoing efforts to improve our service standards and provide a better guest experience. We greatly value your comments as they help us improve the quality of our service. We hope to welcome you back in the future and provide you with an even more memorable stay. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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k***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The location is strategic, there are enough food options, and the Wi-Fi is also good.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your positive review of The Zuri Hotel & Convention Dumai. We are delighted to hear that you enjoyed the hotel's excellent location, wide variety of dining options, and good WiFi connectivity during your stay. Guest satisfaction is our top priority, and your compliments motivate our team to continue providing the best service. We look forward to welcoming you back on your next stay. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
This hotel has a modern feel and is a very nice hotel. From the view to the rooms, everything is very clean and comfortable. The food is delicious. All the best for the Zuri.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your excellent review and appreciation of The Zuri Hotel & Convention, Dumai. We are delighted to hear that you enjoyed the modern ambiance of our hotel, the views, and felt comfortable in the clean rooms and amenities we provided. We are also pleased to know that our food made a positive impression on you during your stay. Your support and kind words encourage our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to The Zuri Hotel & Convention, Dumai again. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel a popular choice, offering comprehensive facilities and excellent service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to know that you have chosen our hotel as one of your favorites in Dumai and that you were impressed with its excellent location, convenient transportation, comprehensive facilities, and outstanding service from our team. Your compliments motivate us to continue providing the best possible stay experience for all our guests. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel a popular choice, offering comprehensive facilities and excellent service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to know that you have chosen our hotel as one of your favorites in Dumai and that you were impressed with its excellent location, convenient transportation, comprehensive facilities, and outstanding service from our team. Your compliments motivate us to continue providing the best possible stay experience for all our guests. We look forward to welcoming you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice and comfortable. One of Dumai's most popular hotels due to its strategic location in the heart of the city. Easy access makes this hotel attractive. Complete facilities and excellent service. The food is delicious, and the parking is very spacious. It's the tallest building in Dumai. Hopefully, the service and quality will be maintained. 🫰
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your wonderful review and appreciation of The Zuri Hotel & Convention Dumai. We are delighted to hear that you felt comfortable during your stay and enjoyed our excellent location, comprehensive facilities, outstanding service, delicious food, and ample parking. Your positive feedback is a great inspiration to our entire team to continuously maintain and improve the quality of service for all our guests. We sincerely thank you for your support and trust in The Zuri Hotel & Convention Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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Amril Y. R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is very friendly. It's located in the city center and is the only tall building around, so the view is unobstructed.
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Accommodation's Reply
17 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai. Thank you very much, Amril, for your review and compliments. We are delighted to hear that you felt comfortable with the friendly welcome from our staff and appreciated the hotel's excellent central location. The beautiful views from our building are one of the things we aim to provide to enhance your memorable stay. We hope to welcome you and your family back again on your next visit for a similarly memorable experience. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Nice & good, better to stay for weekend & business trip, not too far from Pekanbaru
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for sharing your wonderful experience at The Zuri Hotel & Convention Dumai. We are delighted to know that you had a nice and comfortable stay with us, Your kind feedback truly means a lot to us, and we look forward to welcoming you again for another pleasant stay in the future. Best Regards, Dimas Wira Kresna General Manager The Zuri Hotel & Convention Dumai.
S***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly and nice.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review of The Zuri Hotel & Convention, Dumai. We are delighted to hear that you were satisfied with the hospitality and service of our hotel staff. Your compliments motivate our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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Salestina N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
All staff from the first time they entered the hotel to the cleaning staff were very good.
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Accommodation's Reply
06 May 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review. We are delighted to hear that you received excellent service from our entire team, from the moment you arrived to the housekeeping staff. This is a source of pride and motivation for us to continue striving to provide the best possible service to all our guests. We hope to welcome you back to The Zuri Hotel & Convention, Dumai on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice and clean place, friendly service, what's a bit lacking is perhaps when ordering food at the restaurant when there are guests, the service takes a bit long.
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you for your review and for choosing The Zuri Hotel & Convention Dumai as your accommodation. We are delighted that you were impressed with the cleanliness of the hotel and the friendly service from our team. However, we sincerely apologize for the long waiting times when ordering food at the restaurant, especially during peak hours. Your feedback is very important to us and will be given special consideration in order to improve our service speed in the future. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Dimas Wira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Will come here again... Comfortable and clean... Good food
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Accommodation's Reply
25 Apr 2026
Dear Mr./Ms. Nilai, Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you so much for your perfect 10.0 review. We are delighted to hear that you felt comfortable, appreciated the cleanliness of your room, and enjoyed the food we served. Your comment about "will return" is a great inspiration for us to further improve the quality of our service. We hope to welcome you back on your next visit for an even more memorable experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Comfortable to stay in Dumai City
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Accommodation's Reply
24 Apr 2026
Dear Mr. Nilai, Valued Guest, Greetings from The Zuri Hotel & Convention, Bandar Dumai! Thank you for sharing your positive review about your stay. We are delighted to hear that you were comfortable during your stay at our hotel in Bandar Dumai. We hope to welcome you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Bandar Dumai
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
This is my first time staying here because I wanted to try a recommended hotel in Dumai. The hotel is clean, the room is also clean, the mini bar equipment is also quite clean, the bathroom is also clean, the equipment in the bathroom is lacking, namely the plastic for diapers and sanitary napkins is not there, more than that is already there. The swimming pool is quite clean, but the TV here is still not smart/Android TV, other than that it is okay
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for choosing our hotel as your first accommodation and for sharing your detailed experience, Ms. Liya. We are delighted to hear that you were satisfied with the cleanliness of the room, bathroom, minibar, and swimming pool. We especially appreciate your feedback regarding the presence of plastic bags for diapers and sanitary pads in the bathroom, as well as the fact that the TV was not a smart TV/Android system. We will take these into consideration and improve our facilities in the future. Your review is very important to us in developing our services and facilities to be even better. We look forward to welcoming you back for an even more perfect stay in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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S***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Comfortable and clean, the food is delicious
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, The Zuri Hotel & Convention, Dumai would like to inform you that we are delighted to hear that you were satisfied with the cleanliness and enjoyed the food we served. We sincerely hope to welcome you back for another pleasant stay. Sincerely, Dimas Virá Kresna, General Manager, The Zuri Hotel & Convention, Dumai
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A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Thank you for the good service
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Accommodation's Reply
29 Mar 2026
Dear Valued Guest, The Zuri Hotel & Convention Dumai would like to express our deepest gratitude for your positive review. We appreciate your trust in us. Providing the best service is our core commitment, and we are delighted to hear that you were satisfied with your experience. We hope to serve you with the same or even better quality service in the future. We look forward to welcoming you back to The Zuri Hotel & Convention Dumai. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
A comfortable hotel in Dumai and located in the city center
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Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your review and five-star rating for The Zuri Hotel & Convention Dumai. We are delighted to hear that you were comfortable during your stay and appreciated our central location in Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai
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