Overall Ratings & Reviews Marina Hotel Hanoi

Dear Guest, We sincerely thank you for your comments. Although we have tried our best, the hotel has not been able to provide satisfactory service to you. The Marina team sincerely apologizes for this unfortunate experience. However, all Marina staff still look forward to welcoming you again in the future to improve further.

Dear Guest, Thank you very much for choosing Marina as your ideal accommodation. The hotel staff is very pleased to serve you and especially excited to receive these compliments! Wishing you a nice day and looking forward to welcoming you in the near future.

Dear Sir/Madam, Marina Hotel would like to thank you for choosing us as your destination during your stay. Although the hotel staff tried their best, there were still some things that you were not satisfied with. However, we are committed to the following points: - The hotel rooms are always clean because they do not serve many guests per day, so we always ensure that the blankets and sheets are changed daily. - The hotel's breakfast menu will be based on the actual number of guests to ensure that it is both appropriate and not wasteful, affecting the environment. But there are always main dishes according to guests' requests. Once again, we are very sorry for your negative experience. Have a nice day!

Yes, I am Mark - GM of Marina Hotel. On behalf of Marina Hotel, I would like to sincerely apologize to Ms. My Trinh for the unfortunate experience at the hotel. After checking and reviewing, we are very sorry for not serving you well during your stay at the hotel. We would like to learn from your experience, review the process and hope to have the opportunity to meet you again in the near future. Thank you very much, sister.