The staff is quite friendly... The rooms are clean and comfortable... However, the parking is a bit cramped.

The hotel room is spacious and comfortable but the windows are not cleaned properly, the bathroom floor and glass are not very clean, breakfast could be made with more variety, the service is friendly, hopefully it will be better in the future, thank you

The room was okay, the staff was friendly, and the breakfast was delicious. Check-in and check-out were easy.

Sorry, but I feel itchy while sleeping. Maybe the sheets aren't clean enough.

The service response is quite good, the room lock system needs to be improved to make it more secure.

Strategic location suitable for out of town business, friendly staff service, prices according to budget.

Nice and polite, friendly. Improved cleanliness and everything should not have to be requested. Breakfast is made more varied.

The AC is not cold and there is no TV broadcast

Great. The room is clean and comfortable staying at the Mutiara Padangsidempuan Hotel

The hotel room is poorly maintained, there are some spots on the blanket and pillow. The bathroom door is broken. As for the food, it's pretty okay.

The room is nice. The view is also nice. There was just negligence by the cleaning staff. Because there were many blood-stained tissues left in the drawer. But it has been cleaned by the staff. Next time, please check everything before the client enters the room.

My car was blocked by another car when checking out. But the hotel staff responded to my complaint quickly.

Service is not good, breakfast is not on time and there are many reasons.

Great and comfortable stay at this hotel.

We asked for an extra bed. But the hotel didn't provide it.

The third time staying at this hotel, the longer the facilities are getting worse. With a fairly high price, it feels a bit of a loss if many of the facilities are damaged or minimal.

The information on Traveloka is very bad for a superior king room. You should get a king size bed, but when you checked in yesterday, you were given a room with twin beds that were put together to make it look like a king size bed.

Parking is difficult. If you get home late at the hotel, you're told to park across the street and you don't get help.

managed to ask the TV to be set because there was no signal. but said 2 times before being served.

The mattress and pillows are 5 star class, the rest are just so-so,