Matsue Universalhotel

Explore Matsue Universalhotel
7.0
Pleasant
From 651 reviews
Cleanliness

6.0

Room Comfort

6.4

Service and Facilites

7.4

Traveler Reviews Matsue Universalhotel

Number of reviews per page
20
40
Top reviews
Keng Yong
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

For the price paid, it's quite a steal! It's very near Matsue JR Station, and provides both breakfast and dinner free of charge. Room is spacious and even comes with a sofa! (See photo) A pity that the onsen is under maintenance when I was there. Do note that the lobby and staff counter is at Level 1, while the ground level from JR Station is their "Level 2", in other words, you need to climb 2 flights of stairs down to check in. Not easy when carrying a heavy luggage.
Read More
TORU
icon-
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Mattress of a bed is old. There are 3 beds. I might pick wrong one.
Duke
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Could be cleaner a bit but it was fine
Seisho
icon-
6.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

It’s was cheap but it was an Old building, staining on floors, dinged and needing updating and repair
Richard
icon-
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Read More
Brenda
icon-Leisure
Leisure
8.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
MEGUMI
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

夕飯と朝食がついていたのはありがたかったです。 自動販売機のアイスクリームが美味しかったです。
yurika
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

朝食、夕食ついてこの値段は安すぎます
SAORI
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

当日のお知らせで大浴場が修理中で入らなかったのが残念でした。 化粧品の蓋を落としてしまって探していると、ベッドの下がすごい汚い!!いつから下掃除してない??と言うぐらい埃の塊でした。見てしまった以上気にならないわけがない。嫌でした。
shusuke
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

エアコンが冷えなかった。 猛暑なので、非常に残念。
かずひさ
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

シャワートイレが使えなかった
AKIRA
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

部屋がひろかったのがよかった枕元のでんきスタンドがかたむいてるほとんど壊れてる 窓からの外の景色は駐車場のタワーがあるので晴れてるか曇っているか全くわからない
toshimitsu
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

設備はとにかく古くレストランは雨漏り、窓ガラスもひび割れしていた。とにかく安くしたいという方にはいいでしょうがお薦めはしません。
カンジ
icon-with Children
with Children
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

立地場所と朝ご飯は良かったです。
明正
icon-
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

スタッフ対応やさしい
Kouichi
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

安く宿泊できたので助かりました 値段なりです
honoka
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

ぐぅ
nakata
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

古いホテルなのである程度はやむを得ないが、エアコンのファンが埃まみれで、少し気持ちが悪い。 その他は夕食と朝食が付いていて、コスパは良いと思う。
Akira
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

ウォシュレットがついてるのに使用することが出来なかった
TUNEAKI
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

コスパ最高のホテルです。 少しは我慢して利用してください。
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved.