Thanh Long Hotel

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Overall Ratings & Reviews Thanh Long Hotel

Traveloka (241)
Other sources (121)
8.8
Very Good
From 241 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.4

Location

8.8

Service and Facilites

8.9

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部屋のスペース (7)
寝室 (7)
スタッフの親切さ (6)
雰囲気 (6)
バスルーム (6)
市内中心部までの距離 (5)
家族向け (5)
Wi-Fi (5)
ホテルエリア (5)
防音 (4)
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Traveler Reviews Thanh Long Hotel

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Customer reviews
H***g
icon-Transit
Transit
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
The reception staff were friendly, and the location was good. The hygiene was poor; the pillowcases were yellowed, and the towels looked old and faded, like rags, very dirty. On the second day, they didn't sweep or mop the floor. The hairdryer was also very weak.
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Accommodation's Reply
02 Jan 2026
Thank you for your feedback regarding your stay. We are delighted that you were satisfied with the service of our reception staff and the location of our hotel. We sincerely apologize for the inconvenience caused by inadequate room cleaning, low-quality towels and pillowcases, unsatisfactory room service, and a malfunctioning hairdryer. We will take your feedback seriously and work with the relevant departments to improve our services as soon as possible. We hope to welcome you back to our hotel again. We appreciate your understanding as we strive to provide you with an even more pleasant stay.
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H***g
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 10 week(s) ago
The hotel is near the airport so it's very convenient when flying, the hotel has a 100k airport shuttle service so it's ok, quick and convenient, the reception staff are enthusiastic and cute but the other staff on the floors are slow and have a strange attitude: I stayed there for 2 days and 2 nights, I only asked for towels for the second day because the towels on the first day were dirty, I didn't ask for the room to be cleaned so I just called to ask to bring towels up but waited forever for 1.5 hours so I took a shower and after I finished showering, the staff brought them up, another time I asked to turn on the TV because I couldn't turn it on but the staff came to the room without taking off their slippers but kept wearing slippers outside on the floor (I felt like it wasn't clean), my room was a Family triple room but it felt a bit small and cramped, the ceiling was too low so it was a bit stuffy, the soundproofing was bad because I could hear everything the rooms next door and above did. The floor I was on, the 2nd floor, when I passed by, there was a storage room for clean towels but I saw towels thrown everywhere The food was scattered all over and looked very dirty, so I think the hotel should retrain the staff. For the price of 1.2 million/night, the cleanliness is worthy of that price. The restaurant on the 8th floor is sloppy and dirty. The food looked clean at first glance, but when you look closely, it was unwashed and had black dirt all over it. In general, the food was poorly prepared and not clean. The attitude of the female staff in the kitchen was not very happy. I have a video of the food covered in dirt. For the price of the hotel, the unwashed food is very sloppy. Luckily, I noticed it. At first glance, it looked clean. The video and images are above.
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Accommodation's Reply
07 Nov 2025
Thank you for sharing your experience with us. We apologize for not meeting your expectations and disappointing you. Your valuable feedback will help us improve our service. We are committed to providing a comfortable, clean, and attentive experience for all of our customers. We appreciate your feedback and will continue to strive to improve our service. We sincerely look forward to welcoming you back and providing you with an even better experience. 💕 Thank you.
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
I always choose to book here, I book from booking.com to traveloka, there is really nothing to complain about, the airiness and cleanliness and the amenities are beyond discussion, just a few steps away from the airport.
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear customer, Thank you for your positive feedback! We are glad you are satisfied with our service. We appreciate your support and will continue to strive to maintain and improve our service quality. We look forward to welcoming you again! 🌷 Thank you!
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N***n
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8.5
/10
Reviewed 39 week(s) ago
Very close to the airport; nearby restaurants are very convenient
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1 people find it helpful
Accommodation's Reply
03 May 2025
ear Valued Guest, Thank you for staying with Thanh Long Hotel and for sharing your comments. We are delighted to know that your overall experience was a great one, and our service was able to meet your expectations. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests. Once again, thank you for choosing our Hotel, and we look forward to welcoming you back to Thanh Long hotel in the near future. Sincerely, The Hotel Manager.
L***E
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
Every time I come to HCM for work, I stay at this hotel. The staff is enthusiastic and the room is clean.
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1 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear Valued Guest, Thank you for choosing Thanh Long Hotel! We are very pleased to know that you had a comfortable stay at our hotel. Thanks to your comments, it has motivated all Thanh Long staff to try harder in the future. To bring you the best experiences and services. Once again, thank you very much for coming to Thanh Long Hotel! We hope to welcome you in the future!
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N***o
icon-origin-TRAVELOKA
8.3
/10
Reviewed 44 week(s) ago
The room is small and comfortable, however the hotel's decoration is confusing. There are 4 identical bottles of mineral water in the room (2 on the table, 2 next to the tea and coffee bags). It is not clearly stated which are free and which are charged. I only drank 1 bottle right on the table. The hotel charged extra for the water. It's not much, but the hotel should review it.
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Accommodation's Reply
06 Apr 2025
Dear Valued Customer, Thank you for choosing Thanh Long Hotel! The hotel apologizes for the inconvenience you have encountered, we have noted and will fix it to bring you the best experiences and services. Once again, we sincerely thank you for coming to Thanh Long Hotel! We hope to welcome you in the future!
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Ngoc T. A. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 58 week(s) ago
The staff was cheerful and enthusiastic. Arrived early and waited for help checking in. Booked a Grab for me to go to Tam Anh Hospital. Thank you very much to the receptionist. The hotel is ok. I saw many foreign guests.
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3 people find it helpful
Accommodation's Reply
19 Dec 2024
Thank you for leaving a review for Thanh Long Hotel. We are very happy to have satisfied you during your stay here. Hope to see you again in the near future. Sincerely thank you.
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 62 week(s) ago
The first day I entered the room, the toilet was clogged. After the staff helped to fix it, the smell of the sewer was so strong that I couldn't sleep. Requested to change to the second room, but the bathroom water wouldn't drain. Every time I finished showering, the water flooded the entire bathroom and I had to ask the staff to clean it. Although the staff were very enthusiastic in helping, I hope the hotel will check the water system again because I'm so haunted after 3 nights here =.=
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Accommodation's Reply
25 Nov 2024
We are sorry to hear that you have encountered any unexpected problems during your stay at the hotel. Our team always strives to assist and resolve issues quickly and enthusiastically, but we understand that your experience was not perfect. We have noted your feedback regarding the water system and will check and resolve it immediately to ensure the best quality of service for our guests. We look forward to welcoming you in the future and hope to bring you a more comfortable and pleasant experience. Thank you for sharing your comments so that we can improve our services. Thank you!
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N***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 65 week(s) ago
When booking a room, I requested a room with a balcony and windows for smokers. There was no receptionist or phone to notify guests. When checking in, they could not cancel the room and said they would fine 500k if they smoked in the room. The service was bad and the staff were unprofessional. I will never stay here again and will not recommend it to anyone I know. The room was 1 million VND per night but it was too bad.
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2 people find it helpful
Accommodation's Reply
18 Oct 2024
Thank you for sharing your feedback. We are sorry to hear that your experience was not as expected. We apologize for the unprofessionalism of our staff and the tobacco regulations that caused you discomfort. We will review carefully to improve our service and ensure that every customer has a better experience in the future. We hope you will give us the opportunity to serve you better in the future. Thank you again for this valuable feedback!
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Natalie N.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 68 week(s) ago
The manager Tuan is super kind and nice and friendly, highly recommend this hotel.
1 people find it helpful
Accommodation's Reply
26 Sep 2024
Thank you for giving us such a wonderful and informative comment! We are very pleased to know that you had a comfortable stay. Thanks to your reviews, it has motivated all Thanh Long employees to try harder and better to provide you with the best experience and service ever. Once again, thank you very much for staying with us at Thanh Long Hotel! We hope to welcome you again and again in the future!
DO MINH T.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 77 week(s) ago
The unit does not support the issuance of VAT invoices.
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2 people find it helpful
Accommodation's Reply
26 Jul 2024
Thank you for sharing your opinion. The hotel regrets this inconvenience. Due to prepaid bookings through hotel booking channels, the hotel cannot support customers in issuing VAT invoices. This is due to the regulations and policies of the booking channels. If you need a VAT invoice for a service you booked, you can contact the service provider directly or consider other options they may be able to assist with. We are always ready to support and answer any other questions you may have.
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N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 80 week(s) ago
The pillow was too high and hard for me. The room could do with a long dressing mirror. Apart from the above, it's not a bad little hotel. I would stay again.
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Accommodation's Reply
05 Jul 2024
We are very pleased to know that you had a comfortable stay at Thanh Long Hotel and also thank you for your informative comment. We hope to be able to welcome you again and again in the future! Very warm regards!
s***i
icon-origin-TRAVELOKA
9.6
/10
Reviewed 81 week(s) ago
Love this friendly hotel and yummy breakfast
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Accommodation's Reply
29 Jun 2024
We are very pleased to know that you had a comfortable stay at Thanh Long Hotel and also thank you for your informative comment. We hope to be able to welcome you again and again in the future! Very warm regards!
Wenni M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 85 week(s) ago
The room is quite comfortable and the bed is soft, the bathroom is clean. It is only 5 minutes to the airport, but it is further to the city center. The service is very good.
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2 people find it helpful
Accommodation's Reply
17 Jun 2024
Thank you for giving us such a wonderful and informative comment! We are very pleased to know that you had a comfortable stay. Thanks to your reviews, it has motivated all Thanh Long employees to try harder and better to provide you with the best experience and service ever. Once again, thank you very much for staying with us at Thanh Long Hotel! We hope to welcome you again and again in the future!
fieni
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 89 week(s) ago
Staff ok. Room ok. Only the hotel is a bit inside from the main road.
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1 people find it helpful
Thi N. H. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 90 week(s) ago
Good hotel and nice location.
1 people find it helpful
Dung K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 90 week(s) ago
Khách sạn thuận tiện,gần sân bay,phòng sạch sẽ đồ ăn rất ngon sẽ quay lại ở đây khi đến sàigon
1 people find it helpful
TN TV
icon-origin-TRAVELOKA
9.4
/10
Reviewed 96 week(s) ago
Khách sạn sạch sẽ, phòng rộng, giá tốt, bữa sáng ngon, tiếc là phòng gia đình không có view, không có bể bơi, phòng gym.
3 people find it helpful
Vu Vuong T.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 96 week(s) ago
Nhân viên thân thiện, nhiệt tình, phòng rất sạch sẽ. Sẽ ủng hộ nhiều ạ.
1 people find it helpful
V. Studinsky
icon-origin-TRAVELOKA
8.8
/10
Reviewed 105 week(s) ago
The hotel is good, but without a pool.
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