The Eccleston Hotel, BW Signature Collection

Explore The Eccleston Hotel, BW Signature Collection
8.6
Very Good
From 129 reviews
Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

9.2

Traveler Reviews The Eccleston Hotel, BW Signature Collection

Number of reviews per page
20
40
Top reviews
Robert
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lovely, spacious room. Hotel staff were superb and we dined in the restaurant twice, also great. We will definitely stay again if we're in the area.
Mr t
icon-with Partner
with Partner
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

asked to change booking immediately after making the booking nothing not a reply from hotel or hotel.com traveled the world with this app but no more better off with agoda they always help you out
My-Kim
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Everything was good thanks
Laura
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Rooms are gorgeous, lovely and warm. Staff are fantastic and the breakfast was fantastic.
Deborah
icon-with Partner
with Partner
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Lovely friendly hotel. Room clean and tidy with everything you need for your stay. Staff very friendly and helpful. Plenty of parking available.
Michael
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

A gem of a place to stay. We stayed in the suite for a week and it was very comfortable complete with a Smart TV. All the staff were very friendly and would do all they could to make your stay comfortable. The food in the restaurant was really good and had a great atmosphere.Special shout out to Ann and Claire for all their help.
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Anna
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The room wasnt clean, ended up checking out the same day due to the conditions. Shower wasn't running properly, there was rust on windows and radiators. Marks on carpets. Did eat downstairs at the pub. Ella foster was the one great thing about the experience, super friendly and helpful.
Simon
icon-with Partner
with Partner
8.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

The location was perfect for us, the room was fine also, the shower was lovely, but the tv didn’t work which we didn’t need but we reported when we checked out.
David
icon-Business
Business
6.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

One night stay, lovely room ruined by Poundland shower fittings. No surprise there was no hot water for a shower in the morning, another guest had the same issue. Staff had checked the boiler which was working but offered little by way of apology.
Robert
icon-Business
Business
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Great room absolutely perfect with a great breakfast and awesome staff, will definitely book again
Paul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Great hotel. Food was very nice. The only let down was no toilet paper, carpet needed a good hoover by the door. But other than that the room was spacious and modern and beds were comfy. Had the best sleep on any pull out bed. As daughter always gets the king with her mother. Food was great. Breakfast was good and the staff were great even though they had to many parties at the same time amd the ice machine broke with no cocktails but the heat was ridiculous so you cant blame them. Would definitely stay again.
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Caroline
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Lovely hotels rooms well furnished with style
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

If you are a business traveler & need a tax receipt, give it a wide berth. 4 times of trying, still not got one.
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

We stayed here for 3 nights. Our first room was very warm and we could leave the window open due to being on the road side. We were moved into a different room for the following nights. The curtains/blinds in neither room fitted well and could do with replacing or a good clean. Staff were really accommodating. We only had breakfast which was excellent. The outdoor area could do with a clean up. Car park was good plenty of spaces
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Mike
icon-Business
Business
8.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Very helpful and friendly people after a first night disaster over dinner- they did a very great deal to help
Mark
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

What a fantastic find. The Staff were unbelievabley friendly and so so helpful. Clare ,Emma and the young bar tender (didn’t get his name) went above and beyond,couldn’t fault the hospitality,it was fantastic. Probably one of the best stays with staff so friendly I’ve ever had. Ten out of ten.
Paul
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Food was nice. Staff were friendly.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

The sink had a broken plug which resulted in all of the waste water staying in the sink unless you remove the plug. Unfortunately when the plug was removed it was covered in limescale and not a very pleasant sight.
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Warm welcome, comfy room and good food and hospitality
Matty
icon-with Partner
with Partner
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Fantastic food, good drinks selection and a beautiful room
Number of reviews per page
20
40

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