As there is no hotel staff per se - automated check in and no ammenties I gave those two reviews as a 3 out of 5 - the rest of the hotel, being the room - 10 out of 10 - I love how it is basically beside the train station, which makes it very convenient. Excellent sound proofing so you don't hear the trains - well perhaps a bit - but i love trains so it didn't bother me.

Great location just a short walk from the main station and central Zurich. Easy check-in via the touch screen. Clean and good quality interior fittings. The windows have shutters on them, some controlled via switches. Comfortable bed, clean room. Bag storage in the basement controlled via key card for security. Amazing coffee and pastries served in the cafe, the hazelnut latte was fantastic also! I’d happily stay here again and would reccomend to friends/colleagues

Room is too dark, bathroom is poorly designed, wall paint is dirty and looks shabby.

Cute vibes and in an excellent location.

A comfortable room. Not very big but affordable for the few days I spent in Zurich. Very close to the station. A lovely restaurant connected to the hotel. Self Check in was easy.

A great place to stay situated right beside the main railway station - surprisingly quiet! A relaxing lounge room - friendly staff.

Brilliant location, good room, good value for money as we only paid GBP 98 for a night for two adults being a Sunday night. The generous amount of coffee capsules (4+1 decaf) was super generous for Europe. If only the wash basin in the bathroom was usable. The drain was blocked and required waiting between uses. As we only stayed one night leaving early in the morning, we reported the issue to house keeping on our way out. Shower was not as good as other places in Switzerland that we stayed, but quite ok. Other comments are: The electronic self check in means that you can only start checking in at 2, and you need to enter your details including passport number etc. I can imagine a queue in the busier seasons as there is only one single terminal for check in. Also, since there is one person running the cafe, they were quite pressured for time between making drinks, serving and answering the inevitable questions from guests trying to check in. Plug points could be more convenient location wise. If the bed was raised style, the bottom of bed could house luggage and make it within reach of vacuum cleaner. Consider a fold out table above the bench and adding a mini fridge. I will consider the hotel for next stay.

Lovely hotel shame about self check in/out it’s always easier to talk to a person, shame there was no breakfast offered when we stayed but luckily a bakery next door

Was lovely, so easy to get in and out

Room was not as promised

We had 2 rooms, room 46 and 49. Had to wait until 2pm to access the building and then check in was online on a computer. There is no front desk staff. Room 46 was great, spacious and well appointed. Nice in room amenities. Room 46 on the other hand, needs work. It was dusty, missing a curtain and the bathroom sink doesn’t drain well. There was a party in the apartment building next to the room and everyone was looking into my daughter’s room while she was in her pajamas. I tried to call the hotel 3 times to try and fix it, but no one answered the phone. I ended up fixing up a contraption to hold up a towel to cover the window. These complaints were repeatedly mentioned by previous Expedia customers, yet the hotel does nothing to correct them. Expedia repeatedly called the hotel to ask them for a partial refund on my behalf, but they refused to do anything. Very disappointing. Do not stay in room 49.

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Clean room in a convenient location. I would recommend staying here. I didn't love that the climate control was locked and we needed to leave the window opened, but that was minor.

Very convenient location. Nice coffee machine inside the room. If you could let me know that there is a European power socket located underneath the coffee table, I would not walk all the way to a local Interdiscount store to purchase one (Swiss to European power point adaptor).

As others have said, the room is small. The only option to get into the bed is to crawl over the other person in the bed (if you are the person sleeping on the inside). And the pillows leave MUCH to be desired! The shower is nice and hot with good water pressure. And the toiletries smell wonderful. You will NOT meet a front desk person to check yourself in: only the bartender is available to help you should you have any troubles. The bartender was very nice!

Lots of shops and bars

Ideal location close to the main rail station. Also local to the bus station where we had some trips booked so location wise was perfect. For those that want peace and quiet this isn't the place because of being so close to the railway station which is in use nearly 24 hours a day. The room itself was clean, the bed was comfortable. The room was cleaned daily. We had no problems whatsoever

Great location for my purposes- just as sleep over between train journeys. The room was very small, clean but I think the bed linens could use some bleach.

This hotel was perfect for an overnight in Zurich. It is a very easy and quick walk from the train. The area is safe, with a grocery store right across the street! We did not eat at the restaurant, but it was very nice looking. The room itself was very clean, comfortable bed, spacious. Large bathroom. Lovely to be able to open the windows and get fresh air. Check in is at a kiosk right inside the restaurant. The bartender is there to help if needed. But it went smooth. There is an elevator, which was great for luggage. Even though it is literally next to the train tracks, the windows were well insulated and the room was quiet. There is no air conditioning, so in the summer, I would guess it would be quite hot. But for us, it was perfect to be able to walk into old town Zurich and see the sights. Would definitely recommend!

We had a lovely stay. We loved the corner room with 2 big windows and balcony. The bed was so Comfortable. It was nicely decorated.