The hotel is generally clean and has a TV to watch. The bed was comfy and the AC was cold. However, the tabletop was dirty, but the staff cleaned it up and apologized right away. The location is perfect as it's near Bukit Bintang. For drivers, parking costs an extra 20 MYR per night. The bathroom towel had hair on one occasion while I was drying myself. The bathroom was dry and waterproof. I couldn't find the room number during check-in and realized the number was on the floor.

It's very comfortable to stay here, close to Bukit Bintang and Alor Street, the hotel is quiet, the environment at Bukit Ceylon is cool and not noisy, the staff are friendly, the rooms are comfortable, the mattresses are soft, and it's clean.

The room is pretty small however it’s clean, well maintained and staff were friendly. Location is also pretty central to walk around to the CBD. Recommended as price is affordable!

Stay for 4 nights. Bathroom is nice. Aircon great (this is important!)

The air conditioner was not functioning well, it 's not cold and closed itself twice in an hour, we asked help from the staff to check and change room, but was told that it 's full house and can provide stand fan. But it 's really too hot (we didn't ask for fan) so we check out to another hotel, but it 's not refundable due to online booking and also car park ticket of RM20. The staff was not really friendly and helpful, as this was the hotel problem, we request for half refund also can't, and there is no restaurant/facility within the hotel, but it 's walking distance to jalan alor so you can find a lot of food, overall is not a good place to stay.

I thought this is 4 stars hotel, but more like 3 stars or budget hotel, facilities is complete only minus minibar / chiller doesn't work (not even cold) already call the staff but they didn't even try to fix it. Staff not friendly at all. I stayed for 2 nights and asked for clean the room but my towel still same didn't got new towel in the 2nd day.

I booked a room that day, but I checked out without staying overnight. The hotel hallway was dark, there was no light in front of the room, and the room is in the back (building B). The light in the room also. Kept flashing. I requested the receptionist to change me the room in building A, but the hallway was still dark, so I just checked out.

Love the decoration of the room. There 's a musty smell came from the carpet. Toilet has a weird smell too when it 's closed. No room slippers provided.

It was a nice experience to stay at this hotel. The room is clean, cozy, comfortable, and the atmosphere is calm. This hotel location is in the middle of Kuala Lumpur Tower, Petaling Street, Jalan Alor, Pavilion Bukit Tinggi. All locations are only 10-15 minutes walk (1 km) from the hotel. It is safe to walk in this street despite the lighting being less proper than others. Recommended and will stay at this hotel again.

It was OK, just wished the towels were cleaner and the mini fridge was cold enough to store drinks.

Great staff, thank you Ella for all your help and friendliness. Great location, will definitely stay there again.

Bad ventilation and musty smell.

The position of yesterday's room was not good, it could be at the back of the hotel and at the very end and on the lower floor. It would be more fun if you got one facing the street and on the top floor. The location of the hotel is quite close to Jalan Alor.

Location is great it 's inside the bubble but without the premium rates. The rooms are big, modern, you can open the door and breath the fresh air. Aircon and bathroom excellent. A great grounded location on a green leafy street. Flag a taxi if you don't want the short walk to the centre.

Friendly staff. The hotel is just amazing. But the room is good. The concept is somewhat different from the usual hotel. From the balcony came the sound of birds chirping in the morning. A bit far from Bukit Bintang. Walk about 15-20 minutes.

I love to stay here because the room is so spacious, the shower is so god, and the price is affordable. The location is strategic, there is minimart and cafe near hotel. It is not that close to bukit bintang, but you can still walk to go there if you want.

Very friendly receptionist, nice room, clean, cold AC. Strategic location too. But walk about 20 minutes to the Bukit Bintang Pavilion. Overall all good. Next time I will stay here again.

Love the hotel! The only thing need to be improved is the parking, it 's limited and the fee was quite expensive. Maybe the hotel could consider lessen it? Thanks!

Kamarnya bersih, cukup luas. Enak, nyaman. Cuma AC nya gak dingin, fan di kamar mandi ga nyala jadi berasa panas dan pengap. Lainnya ga ada keluhan. Mau ke Bukit Tinggi jalan kaki masih oke kok, ga terlalu jauh.

The hotel is clean, comfortable and pleasant.