Overall Ratings & Reviews Excellence Hotel

Poor customer service from the hotel and an even more terrible customer service from hotel.com who failed to deliver what was advertised and fully paid for. Shameful and shambles customer treatment

The property needs overhaul

No aircondition service all hours of day and night. The hotel is mostly on generators as such cannot provide elevator service such times. No room service for breakfast. Kitchen will not service room request. Kitchen won’t provide spoon to eat unless you pay for food. Kitchen will not give hot water tea. Breakfast sucks.

Very welcoming and timely services, very clean and friendly

I could not stay beyond one night. I think i deserve refund of my hard earn money for good customer relationships. Pls newd your feed back call as soon as possible. On mu eamol

Facilities are dated, whole building needs new paint, the toilet seat in my room wobbles. All in all the character of staff were quite nice apart from the restaurant staffs that refused to give me glass cups to drink water with.

It was good

The room was not clean and the towel and linen was dirty

Nothing

I had a great experience with the staffs. My stay was filled with happy memories. The hotel is well located in the hussle qnd use of the capita. The hotel staffs are friendly and professional in all aspects from the night team to day team. Lekan, Hajara, Precious and to Femi. They are wonderful people who show true hospitality in the form of empathy and great guest services. The restaurant staff are also very good and i found real honey on the table for breakfast. It is a hotel that provides locally made food like pap and akara, yam and beans, bread and omelette so dont expect a croissant or french cheese. It is purely Nigerian promotion in content and orientation. The housekeeping staffs are highly dedicated, respectful from Alexandra to Ebuka. They think outside the box and go out of their way to provide extra services like disinfecting the room regularly during my stay. Ebuka was great. The security staffs are well trained and highly professional. maintenance of a dilapidated ffacility apparently by management is the Only visible challenges c

Bathroom amenities were obsolete, no toiletries ready,i have to request for supplies.

Hotel is at a great location, but not looked after, very old in all ways.

i liked the bed and balcony. the bed was just the right size and the air conditioning was very nice. the parking area was awful and unpaved.

Was great. But initially when I got there I had paid for nine days. When I arrived. The manager mentioned the price was different from what they had with this service hotels.com. So I had to pay the difference. I never had gone through something like that. Because I had confirmation I had already paid for my time. The manager was very adamant about me paying the difference. I feel that was between hotels.com and the hotel not myself. And for manager to embarrass me and make me responsible for negotiations between your business and them. Was not professional or right.

Over a week ago I booked two rooms in this hotel when I arrived they would not check me in because they said they can’t accept Expedia payment so after traveling for 12 hours we had no place to stay and my money was spent. The hotel staff were rude and did not try to resolve the issue we ended up not getting another hotel until 1am. They should request to be removed from Expedia if they can’t accept payment. They have horrible customer service and mosquitos in the lobby.

They refused to accept expedia when checking out. I have to pay with local currency. So disappointed

Abwechslung beim Frühstück Fehlanzeige , sehr übersichtliche Speisekarte aber es gibt fast nur Huhn und Fisch . Wechsel der Bettwäsche bei 2 wöchigen Aufenthalt Fehlanzeige .