Great room ,cleaned and great staff

Lo bueno: La habitación estaba muy limpia y era bastante amplia. Bastante silenciosa, en nuestra experiencia. La cocina funcionaba perfectamente; había una sartén, una olla, una tabla para cortar, una pala y lavavajillas. Hicimos uso del gimnasio y a pesar de ser pequeño tenía lo suficiente para poder entrenar. Lo malo: Daba a un patio interior y no tenía mucha luz. La tercera cama es un sofá cama y no era especialmente cómoda.

Bonne localisation, à proximité (15min de marche) du Cruise terminal et prêt des principales rues populaires. Très grande chambre avec salon et semi-balcon. Propre et accueillant, personnel sympathique

A lovely hotel with good wifi and huge Executive rooms! Also in a good location to walk to the centre of Santa Cruz.

Yes

Don’t stay here if you want to rest at night! Worst Sleep Ever – Felt Like a Nightclub Was Right Above Our Room This was honestly one of the worst hotel experiences I’ve ever had. There’s a nightclub that plays insanely loud music until around 4 or 5 in the morning, and it literally felt like it was right above our room. The walls and floor were vibrating from the bass — it was impossible to sleep even for a minute. I can’t believe the hotel rents out rooms knowing how unbearable the noise is. It’s unbelievable that a hotel would rent out rooms knowing guests can’t possibly rest. If you actually want to sleep, stay far, far away from this place.

Its in a central position in the city and so everything is a short walk away. Restaurants are in abundance ( there's a Japanese restaurant within the hotel). Theres a restaurant yards from the hotel called La Chahura (i think !) which is excellent and the portions are huge ! The hotel itself is spotless and the rooms are big and airy with large bathrooms and boutique decor . The tram runs right outside so it's handy. I will definitely stay here again .

Ok ok

We were excited to stay at this hotel, but unfortunately, our experience was terrible. Upon arrival, we were told the bedding we requested wasn’t available. Instead of a queen bed, they gave us two beds pushed together and called it a king. They claimed it was an upgrade, but the AC in that room didn’t work. Parking was also advertised as available, but there was none—we had to park far away. When we complained and requested to cancel, they told us to contact Expedia. Expedia called the hotel, and the staff lied, claiming they had a better room for us and that parking was available—both false. After much back and forth, they showed us the room we originally requested. It was finally a queen bed, but by then, the trust was gone. They also said they’d include breakfast due to the inconvenience, but the next morning we were told we had no breakfast included—after already serving ourselves. It was embarrassing. Javier from the front desk had promised otherwise. On top of it all, the shower in our final room was clogged and didn’t drain properly. This hotel has potential, but poor management, lack of training, and dishonesty ruined the experience. Guests deserve better.

Zero sleep thanks to Hotels.com intentionally misleading listing for this property. Be under NO illusion, this is a party hotel, with rowdy guests, a nightclub ON THE ROOF until 4AM, a shared lift with the nightclub, no restriction from guests and non guests roaming the hotels corridors, falling out of the lift drunk or vomiting outside your room. Since our complaint, hotels.com have not reviewed their listing of this property, they don’t give a toss about their guests. We will be cancelling all our upcoming both personal and corporate booking with this company based on their inability to take action on this and not take our situation seriously. Awful stay, unbelievable response from hotels.com. For the property: Don’t attempt to run a nightclub and a hotel in the same venue. The two are not conducive to a good experience for either party. 4 Star, this isn’t. No real welcome from reception, to the hotel, the city or area. No invitation to book breakfast, no local recommendation for ANYTHING. No offer to use the gym, nor their nightclub, adjoining restaurant or bar. Got told the wrong floor for our room. Air conditioning was off and room sweaty and stinking of strong cleaning product on arrival. The fact that the hotel markets themselves as luxury is farsical. Dusty, covered in cigarette burns, tired and run down. This place and its furnishings has taken a hammering due to its clientele and partying ways.

The rooms are pleasant but not really as in the pictures. The rear rooms are devoid of light and subject to the noise from surrounding apartments. The much publicised roof bar is not really part of the hotel, not always open and so not as available to guests to spend time in as the advert might suggest.

For the price, to be booked in a room that they openly admit will be very noisy from the roof top bar at night and the gym during the day, the place is not great!

Great central location. Friendly staff. Good facility.

Nice hotel!

Nice location close to the tram. Can easily walk to the waterfront and bus station etc in a few minutes. Convenient to old town, plaza de Espana and food and shopping.

City centre and close to many cafes, restaurants and plazas. Easy check-in, exceptionally helpful staff. Room was huge and well furnished. I was here on business for 2 nights and would recommend.

Very noisy all night from bar on rooftop, We were o 5th floor. Made no difference. Can not recommend.

Great location, nice smily staff, spaceous rooms. Great value for the money

Location is excellent in the city center of Santa cruz. However, as many pointed out before, there is a night club at the top of the hotel, which luckily I was out of season hence it was only on saturday but then you need proper ear plugs to not have it affect your sleep. Second point is, they advertise the hotel with a very nice rooftop, however the people working there were not friendly and it is completely seperate from the hotel, meaning you need to consume there (4 EUR small beer, which is very pricy for Spain) and cannot just relax or work a bit up there. Which is fine, but then it should not be included as part of the hotel in the advertisements when you make a booking. The room itself was super large and clean which was excellent, also a very nice balcony, but no chair or something to sit on it and relax, which was a bit of a shame. Overall I think it is a decent hotel but few points pointed out because in the end it is 4 stars and quiet expensive, so these are important to highlight.

Great location. Good value for your money