Overall Ratings & Reviews SUNRISE Aqua Joy Resort - All inclusive

Fun

Room were a little old fashioned, not much to do around the area. Inappropriate entertainment some days especially when kids were watching. Very expensive and frankly extortionate prices for simple pamper treatments.

Good

Perfect!!

The resort was lovely. The cleaning products used were too strong smelling and gave me a headache, so I had to air my room out for hours before I could enter it again to sleep. To make our arrival easier, I wish there was a map of the property, explaining the location of all the restaurants, etc... Overall, this place was beautiful, the staff were nice, good food and a safe place for kids to play and wander around while parents relax or play with them :)

Loved our stay here, hotel has everything a family needs for a holiday. Restaurants were good quality and staff really friendly. The rooms were a good size, with enough room for a pram to be left. Finally very convenient for the airport, with a taxi company in the foyer.

The hotel manager Sameh and Osama were very nice and helpful. Always willing to go above and beyond. However, there were problems from the start. Ahmed the night receptionist was hostile and ill mannered. Checks were not made against booking, One of the rooms was cancelled during check in and we were told one adult and child had to find another hotel or pay for a room that was already paid for. Check in took a whole 3 hours, issues were escalated to manager Sameh, who upgraded us, however, blame was transferred to expedia. Room was not to the standard as expected, broken door safety bar, broken door handle, balcony doors did not shut, one of the rooms AC did not work, brown tap water, and drains did not drain. The la carte restaurant's which are 6/7 restaurants was not bookable, as staff were booking for visitors before the window for booking became available. Heated pools-advertised as 6 heated pools, when we got there only two were heated and on one of the days the heating was not turned off. All issues raised a number of times. There was no action taken. Excursion companies were charging variable rates according to how gullible clients were, transportation for the excursions was horrendous for example, backless seats, that did not have seatbelts, and we were charged £10 for 3 drinks that children thought were complimentary at the end of excursion. There should be prior vetting before they allow companies sell products. We had visitors at the hotel. We were to

Great hotel. Great staff

Very good worth for money. Variety of food could be improved. Staff are very friendly, excellent!

One of the most enjoyable Stays The animation team is great The food is Perfect It’s so much fun for the kids as they were always in the aqua park The sea beach is not to the level we didn’t stay there The reception stuff is not to the level of all the other stuff

No parking, bad bathroom

Bad communication with airport transfer services. 45 minutes to get someone to help with the luggage. Food is average and with no service. Buffet removes the food before closing hours and don’t help you with drinks or anytime. A few efficient employees, mostly slow.

The staff are 100% on point!

I like boll and staff and I feel good

The staff and the food were very bad and I don’t recommend anyone to go there , they were thinking that we were Americans and when they know that we are Egyptians they asked for more money!

Elevator is not working properly. No parking available.

your program is very bad not good not really respect client i go to hotel and no have a reservation and no can't to connect you customers service and you want only take a money

The receptionist was helpful, he try to support me as much as possible, the only problem was the crowded and COVID rules are not fully enforced on the guests at the restaurants

Nice hotel with good service

Have not been here long enough to make an opinion