Lovely boutique hotel. Clean rooms, kind staff, good breakfast, and a great location. Would highly recommend.

The hotel itself was clean and is located about 20 minutes (walking) from the centre. When we arrived, we had been allocated a double room instead of the twin room booked. It took a while to resolve this and due to this, the restaurant had shut by the time it was sorted out. The staff were unable to be flexible, even though they had caused the delay. Whilst there is a pool at the hotel, it was fully booked and we were unable to use it during our stay, even though the hotel did not seem to have a high number of guests. We were offered a 9.30pm slot on our last night, but told we would have to pay for 3 hours of use which clearly was unacceptable. The breakfast was adequate but not as good as expected. No fruit or decent yoghurt was available and staff seemed keen to move diners on as quickly as possible, snatching plates as soon as we'd finished eating. To be fair, some of the staff were friendly and helpful - bringing towels and helping us with taxi booking. However, as I had booked this hotel for the pool/spa facilities and it being advertised as 4 star, I was left feeling disappointed overall.

We got this property for the spa but did not get to use it. They did not had hot water for a day or tho due to city contraction near by. But everything else was good, family room was simple and nice.

The property was very neat and well kept. The lady at the front desk was very polite and helpful. The room was bigger than I originally thought, and the seperate bathtub was massive! If you're a bigger man like me (6' 290lbs) and like to have a relaxing bath, that you can actually fit in, this is the place!!! I would definitely recommend this hotel to anyone visiting Chisinau.

Clean room

I really enjoyed my four-night stay at the Bernardazzi Hotel and Spa in Chișinău. The room was clean, comfortable, and well maintained, and the hotel offered great value for money. I used the spa facilities several times and also booked a massage, which was excellent and very relaxing. Overall, a comfortable and affordable stay, and I would happily stay here again.

Good location

We liked the service

ВСЕ ОК

First night with no hot water at all, after 20:00. When contact the lobby, they told me to wait until tomorrow morning at 09:00.

Great place. Centrally located. Good breakfast.

The hotel staff is not at all interested in providing assistance, they don't even hold the door

I wouldn't stay there again. We had a last minute flight cancellation and arrived a day late, there was no willingness from the hotel to help us cancel the booking even though we stayed there 2 more nights. I understand I had to go through Expedia but in the end of the day it was a hotel who had the power to provide a solution which they didn't. They didn't even allow us to move breakfast which was prepaid for the first night. And to use the pool and spa area you have to pay additionally and it isn't included for hotel guests. Definitely not worth €80 a night.

Nice

Nice hotel close to city centre. Tasty breakfast, good value for money. It’s a shame that spa needs to be paid for separately

The staff was friendly and helpful, breakfast was good and the rooms were as expected. Also a central and convenient location Only downside: The housekeeping was a bit sloppy, not really tidying properly and sometimes taking towels but not putting new ones.

We had a fantastic stay! The staff is professional and friendly! Excellent customer service. The rooms are clean and spacious and the location is perfect.

I had a pretty tough experience for multiple reasons. I chose this hotel because of the spa, pool and sauna. So I wanted to come and rest in a nice environment during these cold winter times. When I arrived at the hotel, I was told that sauna and pool is a paid service (70 eur for 3h which is crazy expensive). I never had to pay for pool and sauna in any hotel I have stayed (Moscow, St. Pete, Dnipro, Odessa, Riga, Jurmala, Prague and more). After all, this is not a sepcial treatment or a massage that we are talking about. Moreover, I was told that sauna and pool is booked every day except from 3am to 6am. Hotel's manager was kind enough to offer me a free hour from 3am to 4am and since I was tired it was impossible for me to stay awake until 3am at night so I rejected that option. The next day I found out the reason why the spa is booked all throughout the day. It's because if they book it for you then you are the only person who will use it during those hours and there will be nobody else inside. Anyway, I did not get what I came from and I also skipped the breakfast during all 3 days of stay. Breakfast is served from 7am till 10am. 2 bottles of still water were given to me daily which was fine.The room was not bad, the bedding was especially good. I slept very well. The temperature inside the room was ok. Maybe this hotel works for people who are ready to pay and book spa in advance. But for me this was unacceptable and very surprising. So it did not work out as I expected.

Bernardazzi Grand Hotel, where do we start. It is a beautiful, friendly hotel with excellent customer service. The manager, Michael, will go out of his way to ensure you have everything and anything, no matter what you need. He is a manager that every hotel needs. If you are in the area, this is your hotel. It's a beautiful Hotel and fantastic customer service, so go and check it out. See it for yourself. Until next time, thanks again!!

Check-in was great and the overall stay was fine. The lady at the checkin was very nice, but no English. The breakfast experience was great. Food was fresh and delicious. Service was very nice. Checkout was terrible. The girl wanted to charge us for the minibar. Expedia shows minibar included, what a hell. The website shows staff speaks English, they didn’t speak English nor Romanian at the checkout. We are coming back to the city but not in this hotel.