Verified traveler
Friends and Family with Friends
2.0
/10
Reviewed 251 week(s) ago
Hotels.com verified review
I showed up during the correct check out window in my booking and I was informed that my hotel room “was no longer available”. They said they tried to call me, but I did not receive any calls. They tried to put us in a much smaller and not as nice room in a different hotel nearby that they owned. I immediately left and had to book a different hotel. I have never had such a terrible experience booking a hotel online.
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