Overall Ratings & Reviews Ayres Apartments Recoleta - Guido

Great place, neat and well-located

No elevator

I have been staying in the same hotel for over 20 years and Sofía in the office is the best!

Great location and nice room very clean and comfortable

A nice place to stay close to everything.

I have never had such a bad experience at a hotel in my life. This hotel should not be open to the public. The cockroach infestation is absolutely horrifying. They are everywhere, even crawling on the walls at night. It's a huge health risk. Plus, the hotel is so dirty, run down, and poorly maintained - the pool water is so murky that you can’t see the bottom of it, the wallpaper in both rooms they sent me in is falling apart, the furniture is extremely worn down, mattresses are yellow and brown, walls are paper thin, and the elevator sounds like it's from the 1800's - it can be heard everywhere in the hotel. I don't understand how this hotel is still operating. I have been traveling full time for almost 3 years and this has been the worst hotel experience I've encountered so far. After i informed the staff of the cockroach infestation and dirty rooms, they sent me a refund and basically said “we’re sorry for the bad experience you had but we never advertised a luxury apartment. This was a small oversight from our cleaners who missed a few bugs during cleaning” and then blocked me. This was straight out of a horror movie - I wouldn’t even send my worst enemy here.

This is an Apartment setting and has no front desk most of the time . You are on your own … Location is good and safe . Apartment was worn out .. especially for Recoleta area ..

Very nice

Location

The location of this property is superb and one of the safest areas in Buenos Aires. The staff is very friendly and helpful.

Reliable. Always stay there in BsAs. Economic, friendly, clean, hpdul, centrally located.

Very helpful and friendly office workers - specifically Karina and Sofia were very efficient and nice. Shower needs improvement.

It’s just a fantastic place and I’ve been staying here in the same hotel for 15 years! Sophia at the front desk is the best!!

Very friendly and helpful front desk person. View from the window was spectacular.

Our family took a Cruise and after desembarking decided to stay a couple days over in Buenos Aires. We settled at Ayres Hotel Recoleta Plaza. Knowing that we would desembark early we were in communication with the hotel so that our luggage could be safe kept while we awaited the time for our rooms to be available. Sofia said she would call us via Watsapp once the rooms were available. At the end of the day our rooms were available at 4:00pm - 2 hours past the time that they were supposed ro be ready. Sofia said that it was due to how the previous occupants had left the room. We were assigned 202 and 204 - but 204 no longer had a control remote for the TV and the AC did its own thing - It was set to a cool temperature but on its own the temperature would rise - it was then that we were offered a room in the first floor - so we moved there - However there was a tenant that was smoking weed and that smell permeated in all building. We then asked to be moved again and we were back at 204 - Needless to say we were not able to rest due to the smoke smell as well as the apartment being supper stuffy hot. Once Sofia learned about the tenant smoking she took charge and ensure the tenant left our experience improved. - The reason why giving low scores is because the room specially the bathrooms could benefit from a deep clean, at 202 and 204 black and pink mold are evident. I appreciate that our concerns were listened to but there are certainly improvements that could be made.

Tuvimos mala experiencia. La habitación estaba en malas condiciones, deteriorada, cortinas rotas y pared sucia. Nos cambiaron a otra habitación y esta otra no le funcionaba el aire, tenía problemas con la electricidad.

FANTASTIC STAFF , HOTEL AND LOCATION!

Clean, efficient, old fashioned despite electronic entry Neighborhood has deteriorated

It's all about style

Property is well located and has plenty of space. Bed was comfortable. One issue that could not be solved was a recessed ceiling light with no off switch that could be found.