The staffs are very friendly and customer-oriented. On the day we arrived, due to long journey we preferred to stay in a room where we don't have to take many stairs. Mpatso helped us to switch the room. Issa and Robert have given us useful tips on how to move around the area with local transport. The breakfast provided is sumptuous. Robert cooked for us delicious chambo dinner at a very reasonable price too! The rooms are tidy and extremely comfortable (yes, we stayed there another time after our trekking Mt.Mulanje). 20mins' walk to Chichiri Mall is a relaxing exercise after meals.
The only drawback may be that you have to walk downhill for 5mins to catch a local minibus. But if you are taking taxi, it's not a problem at all.