The Imperial Hotel

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Overall Ratings & Reviews The Imperial Hotel

Traveloka (769)
Other sources (1,000)
8.0
Very Good
From 769 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.3

Location

8.9

Service and Facilites

7.8

People often mention about The Imperial Hotel
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Bedroom (13)
Distance to City Center (12)
Bathroom (11)
Accessibility (10)
Ambiance (9)
Staff Friendliness (8)
Room Space (8)
Soundproof (8)
Family Friendly (7)
Check-in/out Time (6)
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Traveler Reviews The Imperial Hotel

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40
Customer reviews
Joni K.
icon-Leisure
Leisure
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5.8
/10
Reviewed 4 week(s) ago
Old hotel, rooms not cleaned.
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Verified Traveler
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Leisure
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5.6
/10
Reviewed 4 week(s) ago
See more detailed reviews from some hotel users. Sometimes the photos displayed don't reflect the price and the actual situation. I had already booked two deluxe rooms for 6 days and 5 nights in May 2026.
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+4
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N***l
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6.2
/10
Reviewed 6 week(s) ago
Location very good, the rest only to store your luggage... Coming in peak season was so packed and expensive, but rather stay here than a complicated mansion or Airbnb with a dirty apartment.
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N***n
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Leisure
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8.5
/10
Reviewed 8 week(s) ago
Overall, it was good. The room was clean and the location was excellent.
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Verified Traveler
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8.5
/10
Reviewed 12 week(s) ago
The room is ok, located in the city center so it's close to everywhere.
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Dewi F. T.
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8.0
/10
Reviewed 18 week(s) ago
The actual room is different from the picture
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Verified Traveler
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9.4
/10
Reviewed 21 week(s) ago
very satisfied..close to the city..wherever you want to go, just walk..halal food places are just behind the hotel..
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C***D
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Leisure
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8.4
/10
Reviewed 23 week(s) ago
A budget hotel, relatively inexpensive. It's strategically located across from the MTR. It's also conveniently accessible by bus. However, we were a bit surprised that they don't offer cleaning services. You have to ask the receptionist to clean your room. Atmosphere/Facilities: Like an old hotel. No daily housekeeping. You have to request cleaning. Food: This hotel doesn't offer breakfast, but there's a restaurant next door that's open early in the morning. Staff Assistance: Decent Highlights: The location is close to public transportation. It's only a 5-10 minute walk to Victoria Harbor. Price: Reasonably priced compared to other hotels. Location: Close to public transportation and in the bustling heart of downtown Hong Kong.
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N***R
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Leisure
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8.2
/10
Reviewed 23 week(s) ago
The staff is so helpful. The location is very strategic to the subway, Victoria Harbour, halal food, and store
1 people find it helpful
A***n
icon-origin-TRAVELOKA
5.3
/10
Reviewed 29 week(s) ago
The hotel is in the city center, but the room was very dirty and smelled of cigarette smoke, like it was damp. During the 4 nights there, there was no room cleaning at all, even though we had requested it.
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C***n
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8.5
/10
Reviewed 36 week(s) ago
It's quite good, even though the hotel is old, it's still okay, especially the strategic location, right near Harbour Bay Beach, so it's close to the streets and the view 🤗
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Verified Traveler
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Leisure
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9.1
/10
Reviewed 39 week(s) ago
Very recommended hotel. Perfect location and CBD area. MasyaAllah dan alhamdulillah kita dapat hotel yang lokasinya benar-benar perfect ke mana-mana dan dekat dengan train station, busway every second minute will passed in front of you, juga restoran di mana-mana. Perfect place to stay with your family and affordable price. All surrounding hotel convenient, 2 minutes walk to the I square, many supermarkets, shops, and restaurants. The most important we found halal restaurant next door, level 1. I stay 7th days during Ragasa Typhoon and really safe hotel. Friendly staff too. Next time if we come back to Hongkong, we know where we have to go😇😘 Thanks for look after us.
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1 people find it helpful
A***y
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 43 week(s) ago
Bad Receptionist, I already told to clean up my room but until I come back, my room still didn't clean up.
4 people find it helpful
R***a
icon-origin-TRAVELOKA
5.8
/10
Reviewed 46 week(s) ago
The room has never been clean by the hotel during my 7 days' stay. When I asked for cleaning, the front desk clearly said that there were no cleaning and changing sheet service. we only get towels changing once. The sheet not changed, the soap and tissue never been refilled. And there were cocroachs in the room. The worst hotel I've ever stay😵
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4 people find it helpful
D***k
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Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 47 week(s) ago
The cleaner never come to clean the room when the room cleaning tag is hung on the door, must go down and inform the cleaner to come for the task. Never get such experience before in my stay elsewhere.
2 people find it helpful
Jefri
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
The hotel staff is friendly and helpful in the check in and check out process.
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1 people find it helpful
L***t
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 53 week(s) ago
No cleaning the next day The bed is not clean The room is old There are insects, gnats in the bedroom The air conditioner is not cool The room smells musty The pillow smells musty
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1 people find it helpful
L***a
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Leisure
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5.6
/10
Reviewed 66 week(s) ago
Booked this place due to our last minute travel decision. The hotel looks and smells very run down. Room floor is dusty and moldy with small roaches roaming around. The furniture looks really old and not maintained. No water bottle, no basic toiletries. The only saving grace is their location. With the hefty price I paid (sgd 555 for 3 nights), I would rather just pay a bit more for other hotels in TST. Trust me, anywhere but this hotel.
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4 people find it helpful
Yuli S. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 67 week(s) ago
Comfortable, strategic, spacious, nice room, close to everywhere
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2 people find it helpful
I***a
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Leisure
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5.9
/10
Reviewed 71 week(s) ago
We stayed for 7 nights, the room was only cleaned and the sheets were changed twice, even though we reported to the receptionist every day to have it cleaned, as per the information we received, but we were only given replacement towels, mats and tissues, and the trash was taken away.
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5 people find it helpful
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