A***y

Staycation

9.4

/10

Reviewed 4 week(s) ago

Very good, complete facilities, neat and clean.

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Accommodation's Reply

22 Aug 2026

Thank you for choosing Hart Premium as your accommodation during your trip to Lombok. We are delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back again. -Niluh- Reception

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anne y. d.

10.0

/10

Reviewed 7 week(s) ago

Clean and strategically located. The staff is also very helpful.

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Accommodation's Reply

22 Aug 2026

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Lahir P.

10.0

/10

Reviewed 22 week(s) ago

Very best, comfortable, clean, and will come back here again

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Accommodation's Reply

24 Apr 2026

Thank you for choosing Heart Premium Hotel as your accommodation during your visit to Lombok. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again :) Reception, Niluh

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Verified Traveler

10.0

/10

Reviewed 22 week(s) ago

Very clean hotel, spacious rooms, lighting in the hallway is also very good, the elevator works well, big TV, clean towels, the downside is there is no refrigerator and breakfast, but don't worry, there are many food vendors near the hotel, highly recommended, it will be on your wishlist if you go to Mataram

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Accommodation's Reply

24 Apr 2026

Thank you for choosing Heart Premium Hotel as your accommodation during your visit to Lombok. We are delighted to know that you felt comfortable during your stay at our hotel. We hope to welcome you again :) - Service with a smile - Reception, Niluh

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n***o

Leisure

8.2

/10

Reviewed 28 week(s) ago

The staff is friendly and helpful. They also helped with extensions, without making things difficult.

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Accommodation's Reply

17 Mar 2026

Thank you for choosing Hotel Hart as your accommodation during your trip to Lombok Island. We are delighted that you enjoyed your stay and hope to welcome you back to our hotel again.

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N***h

Leisure

9.7

/10

Reviewed 30 week(s) ago

Good hotel, the staff are friendly and helpful

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Accommodation's Reply

17 Mar 2026

Thank you for choosing Hotel Hart as your accommodation during your trip to Lombok Island. We are delighted that you enjoyed your stay and hope to welcome you back to our hotel again.

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I KADEK S.

8.2

/10

Reviewed 31 week(s) ago

Really nice. Staff were friendly. Rooms are clean. There is a minor problem, which is the lights in the bathroom are not working properly. Maybe they can be changed or repaired.

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Accommodation's Reply

17 Mar 2026

Thank you for choosing Hart Hotel as your place to stay/rest while in Lombok. We apologize for your inconvenience during your stay at our hotel, we will improve our service again.

I KADEK S.

8.5

/10

Reviewed 35 week(s) ago

The room was clean and staff were so friendly.

1 people find it helpful

Accommodation's Reply

15 Jan 2026

Thank you for choosing Heart Hotel Premium as your accommodation during your trip to Lombok. We are delighted that you enjoyed your stay with us. Sincerely, -Reception-

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a***d

Business

9.4

/10

Reviewed 43 week(s) ago

The hotel staff was very friendly. The room was tidied up every day. The breakfast was quite comprehensive.

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Accommodation's Reply

28 Nov 2025

Hello, thank you for your review. We look forward to welcoming you back to Hart Hotel Premium again :)

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A***n

Business

8.5

/10

Reviewed 43 week(s) ago

Clean, comfortable, close to the city center

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Accommodation's Reply

28 Nov 2025

Hello, thank you for your review. We look forward to welcoming you back to Hart Hotel Premium again :)

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I KADEK S.

8.5

/10

Reviewed 44 week(s) ago

The staff were friendly, room clean.

1 people find it helpful

Accommodation's Reply

28 Nov 2025

Dear Valued Guest, We would like to extend our warmest wishes to Hart Hotel Premium. Thank you for choosing Hart Hotel Premium as your accommodation/relaxation spot during your holiday in Lombok. We are very glad that you were satisfied with our service. This review is an inspiration for our team to improve our service even more. We wish you good health and happiness always. We serve you with all our hearts. - Hart Hotel Premium - Niluh Reception

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S***y

10.0

/10

Reviewed 47 week(s) ago

I stayed at the Deluxe Room and surprisingly it is spacious enough for an affordable price of Deluxe Room. Equipped with lot of lights to ensure the brightness made your stay comfortable without an overexpose lamp. The bathroom also clean and the hot water works well. Just a little issue with the Wifi connection, cause its sometimes on and off, but overall i had a good one.

1 people find it helpful

Accommodation's Reply

10 Nov 2025

thankyou for staying at hart hotel premium, i hope u comeback again :)

E***n

8.5

/10

Reviewed 50 week(s) ago

For the price, finding food at night is easy.

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1 people find it helpful

Accommodation's Reply

28 Nov 2025

Thank you for your review and hope to see you again :)

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Arifudin

10.0

/10

Reviewed 53 week(s) ago

Safe, comfortable, and strategic in the center of Mataram city.

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2 people find it helpful

Accommodation's Reply

24 Apr 2026

Thank you for choosing Heart Premium Hotel as your accommodation during your visit to Lombok Island. We are delighted to know that you felt safe and comfortable throughout your stay at our hotel. We hope to welcome you again :) - Service with a smile - Reception, Niluh

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N***a

9.7

/10

Reviewed 57 week(s) ago

I like the place, it's comfortable, clean, the staff are also friendly.

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Accommodation's Reply

16 Dec 2025

Thank you for choosing Heart Premium Hotel as your accommodation during your stay in Lombok. We are delighted that you felt comfortable. Sincerely, Niluh, Reception.

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Siti R.

8.2

/10

Reviewed 70 week(s) ago

Impressive stay here with family.

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M***d

9.4

/10

Reviewed 73 week(s) ago

The hotel staff is very helpful, there is a smoking room too, which is great.

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1 people find it helpful

eka s. k.

9.1

/10

Reviewed 79 week(s) ago

For rest this hotel is comfortable. Not noisy

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2 people find it helpful

Y***i

8.7

/10

Reviewed 80 week(s) ago

Please, if there are guests who stay long, change the sheets and blankets every day. Unfortunately, after staying for 3 days, the blankets were not changed even though I had asked them to change them.

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3 people find it helpful

Andre D.

Staycation

10.0

/10

Reviewed 86 week(s) ago

Not disappointed here for 6 nights, next time come here again

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3 people find it helpful

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