Overall Ratings & Reviews Boma Inn Nairobi

Fab, location

A bit old but for the price it’s ok. The Boma Restaurant is great just on the expensive side

wonderful location as we wanted to go to the Nairobi National Park and Giraffe Center,

Excellent stay. Great upgrades from 2024.

Excellent upgrades in the room I had, compared to the room I had in 2024. As always the staff - Desk and House keeping- were friendly and efficient.

Can do better in all areas especially food

I met an Helpful staff member at my checkout than the previous one

Stayed overnight between two flights. Close to both airports. Clean and functional room with AC and a comfy bed at a good price. friendly staff. Would stay again.

Wonderful room and very safe place to stay. Excellent b/fast but very expensive

Roaches in the bathroom

A great room. Connected restaurant was good. Shower had handle that was difficult to operate (put on wrong?).

Awesome

Boma Inn has a roach problem in its rooms. I reported this to one of the housekeepers but she said it was because there was a restaurant on the first floor. However, Boma Hotel, which is the fancier and newer hotel, also has roaches in its restaurant lounge area. Also, I had an unpleasant experience with one of the restaurant servers (a woman in dark colored/shaded glasses) who expressed displeasure at my request for tea, which I did not know was available for self service. Without telling me this, she grumpily walked away without saying if she would bring tea and finally brought it about 20 minutes later after I realized there was tea for self service. When I apologized to her for requesting tea when I didn't realize I could get it myself, she didn't even acknowledge my apology and again grumpily walked away. My friend, a local Kenyan, had to say something to her in Swahili about her attitude. After which, she turned to me to ask me if she looked angry. I just told her she did not look happy when I requested the tea and then apologized afterwards when I realized it was for self service.

Good hotel, it's sister concern of the Boma hotel, which is at the same location. Good hotel

Good place

Staff was very friendly and helpful.

Staff attitude and room service was very bad

Everything was ok,good place to stay.

Everything was nice: the food, the room, the grounds, the service. Hotter, what really stood out was the entire Front Desk staff, starting with their manager Sharon. You could tell they love their jobs and she certainly manages them well.

Air condition in the room was very, very poor and thus very warm. Even though it was brought to the notice of the reception staff no attempt was made to rectify. I had given sufficient time of my arrival. Room phone too was out of order. Friendly staff. Fast response by reservation staff. Food is good. Food bills had to be settled immediately after dining. This is not good for an in house guest. In-house guests should be able to pay at check out. Room & facilities should be checked prior to a guest check in.