7.4
Pleasant
From 772 reviews
Provided by travelers on
Cleanliness

7.0

Room Comfort

6.9

Meal

7.1

Location

7.7

Service and Facilites

7.2

People often mention about De Tonga Hotel
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Bathroom (67)
Bedroom (65)
Ambiance (58)
Soundproof (41)
Staff Friendliness (40)
Hotel Area (33)
Taste (33)
Distance to City Center (29)
Surroundings (28)
Wifi (28)
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Traveler Reviews De Tonga Hotel

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40
Customer reviews
siwan s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Not bad... it's suitable for the price... 😀 The downside is, the TV doesn't work.
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2 people find it helpful
J***y
icon-origin-TRAVELOKA
5.8
/10
Reviewed 1 week(s) ago
The advertising images don't reflect reality. The room facilities appear to need significant repairs, and the bathroom smells awful. The mattress is unusable.
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1 people find it helpful
N***r
icon-origin-TRAVELOKA
5.4
/10
Reviewed 2 week(s) ago
Very disappointed, completely beyond expectations. The bathroom wasn't clean, the toilet didn't work properly, there were no toothpaste or toothbrushes, and only one towel was provided. The restaurant was also full of dust, which is quite dirty for a dining area. There was no trash can in the room, and the Wi-Fi wasn't as stated on the check-in card. It was quite an experience.
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1 people find it helpful
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Lucky B. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The comfort and cleanliness of De Tonga Hotel are exceptional for guests, especially families on their year-end vacations. There's a rooftop swimming pool.
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D***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The room was okay, but the bathroom wasn't very clean. Breakfast only had one menu option.
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A***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
The room was dirty, smelly, and uncomfortable. There were lots of cockroaches. The amenities didn't match the pictures; there were no towels or toiletries. The staff was unfriendly and their service was also very poor. When I asked for towels, they simply said "later" in a rude manner.
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1 people find it helpful
siwan s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Not bad.. The room is quite spacious and clean.. The only drawback is the bathroom, hopefully it can be improved.. If the staff service is good... it's appropriate for the price of the room...
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1 people find it helpful
V***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The room is incomplete, the AC is not cold
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1 people find it helpful
V***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The location is a bit dirty, there are cockroaches everywhere, the bathroom has no hot water.
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3 people find it helpful
Riyan s.
icon-origin-TRAVELOKA
7.3
/10
Reviewed 13 week(s) ago
Smelly, stuffy, broken toilet, no Wi-Fi, cold breakfast, not worth it, pillow cases not replaced initially, blankets smelly, stained, holes, not suitable for guests.
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1 people find it helpful
D***a
icon-origin-TRAVELOKA
5.3
/10
Reviewed 13 week(s) ago
Stayed for 3 nights, breakfast was provided only once. Dirty towels, no doormats and tissues provided, smelly window curtains. The windows leak when it rains, so they get flooded. Dirty bed sheets, TV only 3 channels with antsy broadcasts. The room key is still manual, but the door is still stuck. The air conditioner is okay.
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1 people find it helpful
Jimmi
icon-Leisure
Leisure
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10.0
/10
Reviewed 17 week(s) ago
Good service. Clean rooms. Clean toilets. Ample parking. The security guards are also friendly.
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1 people find it helpful
e***a
icon-origin-TRAVELOKA
5.3
/10
Reviewed 26 week(s) ago
not recommended to bring family or work matters
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2 people find it helpful
S***m
icon-origin-TRAVELOKA
5.3
/10
Reviewed 28 week(s) ago
The room gave off an unpleasant and damp smell, the room door was difficult to lock from the outside, once locked it was difficult to open again, making hotel guests anxious when they wanted to leave the hotel room for a while, booked a room with breakfast, they said the restaurant for breakfast was being renovated, the instructions from the hotel receptionist were that breakfast would be delivered to the room but when checking out from the hotel, breakfast did not arrive at the room...
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5 people find it helpful
r***a
icon-Medical
Medical
icon-origin-TRAVELOKA
7.3
/10
Reviewed 29 week(s) ago
Very not recommended... dirty, very bad facilities, had to move rooms in the middle of the night because the door wouldn't open... the elevator smelled musty.. couldn't sleep in the middle of the night because of the noise on the 3rd floor there was clubbing until 4 am... in short, it's not recommended as a place to stay.
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Mahesha R.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 29 week(s) ago
This place is only suitable for couples who are dating or something...for people who like bars and clubbing. The bar on the upper level is very noisy so it's very early in the morning.
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D***a
icon-origin-TRAVELOKA
7.3
/10
Reviewed 29 week(s) ago
There are lots of cockroaches in the room, the room smells, the sheets and pillows smell. The towels are wet because it has been raining for days so there are no dry towels.
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J***l
icon-Business
Business
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9.7
/10
Reviewed 30 week(s) ago
The hotel staff is friendly. The rooms are quite clean. The staff is always ready to help.
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Ritchie L. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.6
/10
Reviewed 30 week(s) ago
The place is... dirty... Roaches everywhere Trash everywhere At least the staffs are friendly
2 people find it helpful
LUSIANNA G.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 31 week(s) ago
The room wasn't very clean, with cockroaches in the bedroom and bathroom. The loud music on the third floor disturbed my sleep until the early hours of the morning.
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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