Hotel was clean and relatively modern. Location is excellent right by primary street with plenty of restaurants within a safe walking distance. Laundry service is fast and well done. However their are serious deficiencies at the hotel. First is the hotel gives you no bottles of drinking water at no charge like they do at almost every other hotel anywhere. Hotel does not accept American Express Card. Restaurant is Only Open For Breakfast, NO lunch or dinner service. Breakfast is the Same Exact Thing Every Single Day ! Limited items and the provided coffee is awful. Worst the omelette station does not use "onions", claims the hotel manager does not like their smell (duh) ? Tomatoes they use in the omelette are cherry tomato style but do not have a good taste. In the Bathroom the shower is Small only about 25% bigger than an IBIS shower. Bed too hard and uncomfortable the pillows pretty awful all are the same type. No desk or chair or appropriate area in the room to use your computer. Staff was friendly on the most part. I have to return in June for a medical conference. My question would I stay here again ? Maybe but I will explore other options first. Oh my God, the morning Coffee is AWFUL. Instant would be better.

There was no bar and restaurant as advertised. We asked for some water at the reception desk as the cooler was empty and told no because it hadnt been prepared yet. We had to depart for our flight at 645am and asked the breakfast staff who had nearly finished setting up the buffet, if we could get a coffee. The answer was a flat no.

Yes! Room was spotless. The staff are very patient and professional.

The hotel is well located, convenient for restaurants and shopping, and very quiet. We stayed in a 2-bedroom suite, very well appointed and comfortable. Love the design of the corridor! Staff are friendly and helpful. A bar at the dining area where breakfast is would be great.

Since you asked about the breakfast, the candid answer is that it was very poor. The fruit was meagre, and the pastries not very fresh. The breakfast room itself was cheerful, but the food of mediocre quality.

Personel not too friendly

I think it was good

I suggest more fruits for breakfast , very limited options , king staff

It should have a dinning room for meals not just breakfast

It offers serenity and style, with the spotless shine that says to the weary traveler: "Fear not, we clean every booger and breadcrumb. It is safe to step on any surface... welcome, sit anywhere and everything isn't sneezed on."

Very clean. Staff is patient and very professional.

I like the Hotel Infrastructure and staff at reception

Nice stay with good service

Will return.

Great stay! Wish they’d use the top floor as a work area as well, amazing view. Nice pool.

Great little Oasis. Comfy beds, thick towels, windows that open. Our driver, Solomon, parked in front of the hotel and he is awesome.

I returned to this hotel since I liked the location, room size and overall service, but this time the experience was not that good, noisy and not that clean with non-working toilet bowl.

Fantastic rooms at a reasonable price

We had an excellent 3 day stay at this hotel. It’s very clean and comfortable with an excellent breakfast, and only a 45 minute walk from central Santa Cruz. We also enjoyed the range of dining options a short walk from the hotel.

Great location, lobby was nice but room itself had very thin walls and door. Only drawbacks. A bit odd was the hallway lights were on movement detection mode so it was odd to step out of the elevator to a completely dark hallway