The hotel/ lodge is in a fabulous location in the middle of town. Front desk staff are very rude & curt. It’s very trying to get help to take luggage up & down the narrow flight of stairs if you’re staying in the apartment. For elderly people it is not easy to carry their bags up the stairs let alone carry them down. If I had known about this issue I would never have booked in this hotel.

Room was very nice. Not fancy, but very comfortable and clean. Location was GREAT, at least for me. Close to pretty much everything I cared about for my two day stay (while waiting for cruise to begin). Didn't clean room, but I didn't care. Staff was generally very nice and helpful. Only things I didn't like were: (1) wouldn't let me check in an hour or two early. (Bus driver had offered to drive me from hotel to lodge. Since they wouldn't allow early check-in, even though room was ready, I ended having to carry luggage a block.) 2) They wanted to charge hourly rate for late checkout, even though they told me they didn't need the room. I've never come across that before.

Great family room layout.

Great location. Staff were friendly and helpful. Apartment was great for our needs and felt spacious.

Central located spacious apartment, with the most comfortable beds, good shower and great services.

Stovetop was a problem and the room on 2F was not expected. Best to check all the details. But the staff made up for it. Tried to fix the stovetop issue and then opened up another room where the stovetop was functional. The hotel also threw in a breakfast due to the issue. Otherwise great place. Hotel is right next to the supermarket and stores. Very convenient and scenic location.

Well equipped just the bathroom is not heated enough. But I guess it is because the building is a bit old

Excellent experience at the Svalbard Lodge. Room was clean, although a little outdated. Loved having a washer. The staff was great. We got tired of taking our shoes off every time we went from one building to the other, but that’s the way things are done in Longyearbyen. Dinner at the Polfareren was fabulous! It was a birthday trip and they made it special.

Our room was so comfortable. We loved having a bedroom each and the room was bright and cheerful. The staff helped us with luggage and also with arranging tours.

This is a lovely property. The beds were comfortable, and the living area/kitchen were spacious. Having two bathrooms (one full, one half) was extremely convenient. The kitchen is well-equipped, and the temperature in the lodge was very comfortable. I would definitely stay here again.

Svalbard Lodge. A basic 2 bedroom apartment with very good kitchen with oven hot plates and dishwasher. The bench is a bit awkward due very low cupboards There is less than one meter from cupboard to bench. Not good for tall people. A large bathroom with washing machine and bath with shower. The bedrooms are typical Scandinavian very small with just bed or beds. The staff are extremely friendly and helpful. Brandon the Filipino handyman was brilliant. A great conversationalist who loved a joke or two. He was excellent at talking and working at the same time. He quickly fixed the problem managing things in a professional way.

Really good. Clean comfortable. Can’t fault anything at all.

It was the first time that I brought my mum to Longyearbyen and we are very happy with our stay at the Lodge. We booked a room for 4 but there was only 2 of us so it was super spacious. Even so, i think it is still a good size for 4 adults. We liked that there we could cook here and there was a bar downstairs that serves nice pizza when we didnt feel like cooking. It is also just 1 minute from the main Svalbard Hotell so you could have a nice meal there too. Location is great, just on the main street so you didnt have to walk far to get to the supermarket. Near to airport bus dropoff point and tour pickup point as well. The only downside is there is no lift so we had to lug our big luggages up the stairs. Lucky for us we were given the room at level 2 otherwise we might not have been able to make it. Overall still a perfect stay, we would definitely return to this hotel when we visit Longyearbyen again in Summer.

Place was huge. Clean. Easy to get to. Right in the middle of everything, so the location was perfect. Only issue we had was that we had no idea bedding wasn't included. Other hotels we have stayed at there had sheets and polliws, this did now.

Great location. It was a great choice to stay as a family with a lot of room and kitchen facilities. The view was beautiful. Convenient right next to grocery, post office and tourist information center.

Sentralt og profesjonell drift.

Super beliggenhet, hyggelig personale, rent og trivelig!

Stor leilighet, fin for familie. Sentralt

Ótimo espaço, localização e a equipe muito educada e prestativa. Único ponto foi um pouco a limpeza, o sofá havia restos de salgadinhos, e a louça não estava 100% limpa.

不錯