Extremely bad vacation at this DuyLong hotel. Booked a room one way and checked in another. I deliberately spent more money to book the hotel's highest class room like the hotel photo posted on the app. . That the room I saw a photo of on the hotel's app must have a very open view of the city from above. However, the hotel let me check in to a room where the view was completely obscured by another high-rise roof. The view I saw was just the roof covering it and it was very stuffy. After that, I called the hotel to ask for a change, and the hotel said, "Hey, I gave you the correct room category. It's not wrong for you to ask me to change." I said that the room I booked in the photo had a very clear view, why was my room's view obscured like that, but the hotel still said I had assigned the correct room category to you so I couldn't change it, the guest was staying. Ok, I thought it was a mistake because there was a guest in front of me, so I didn't accept it, but a moment later when I opened my room, the room next to me accidentally happened to be the same room type as I booked. The room attendants were already asking for it. I knew there was no one there. I called the hotel again and didn't know if the receptionist answered the phone or the hotel owner, but the female voice talking to the guests was very rude. Said "I won't change it, I'll give it to you." right room for you", I just said where is there a guest who doesn't give me the exact room I ordered? If I didn't happen to see that room open and there was no one, I would have thought there was a guest staying. It's true and the amount of money I agreed to spend was received for a room with no view. While I booked 2 rooms, 2 families and guests all delivered 2 rooms that were obscured by the roof. While the other 2 rooms had beautiful views, they were not given. Is that a bad idea? Then they denied it because the room was damaged and could not be given to me. I said, why don't you just say it from the beginning and lie that guests are staying there without saying anything wrong? After that, they had a lot of arguments, talking like they wanted to eat me alive, like if you don't stay, then leave your mother alone, I'll give you the room now. I have to try to contact traveloka to resolve it for me. It wasn't until the next day that it gave me the exact room I booked. Business was so great.