Hotel Nikko Hai Phong

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Overall Ratings & Reviews Hotel Nikko Hai Phong

Traveloka (129)
Other sources (138)
8.9
Very Good
From 129 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.5

Location

8.7

Service and Facilites

8.9

People often mention about Hotel Nikko Hai Phong
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Room Space (5)
Bedroom (5)
Bathroom (5)
Staff Friendliness (4)
Ambiance (4)
Soundproof (3)
Hotel Area (3)
Distance to City Center (2)
Surroundings (2)
Accessibility (2)
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Traveler Reviews Hotel Nikko Hai Phong

Number of reviews per page
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40
Customer reviews
D***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A truly excellent hotel built to Japanese standards. The rooms are spacious, clean, and well-designed. The cuisine is diverse, and the staff are professional.
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Thu P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The lobby is nice, the staff are friendly, but the parking is inconvenient; there is no parking assistance available in the lobby.
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V***ũ
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Room rates were a bit high during the holiday season, but overall it was a great experience.
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A***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The hotel is maintained with pristine conditions, very clean and well kept. Facilities are plenty. I love the ambiance and the service provided.
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Accommodation's Reply
29 Jan 2026
Dear Guest, On behalf of the Hotel Nikko Hai Phong team, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you a nice day. Best regards, The Hotel Management
Chiaki K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
nothing to complain about, bedroom with 5 star amenities comfortable mattress, beautiful view from room
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1 people find it helpful
Nguyen T. C.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 52 week(s) ago
Nice hotel, clean, friendly and hospitable staff If I come back to HP, I will stay at this hotel 👍👍👍👍
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N***ô
icon-origin-TRAVELOKA
5.0
/10
Reviewed 52 week(s) ago
Bad support service, I booked wrongly, I called support right from the time of booking to ask if there was an additional fee to help me change the date or change the room, but no one responded or anything. I called 3 times to notify travel to process the ticket, then both sides said they couldn't change because the hotel didn't agree. I don't understand why they pushed back and forth from the beginning, then the customer waited past the date, then the hotel considered the customer as having checked in and didn't call or ask anything. That's awesome.
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T***t
icon-origin-TRAVELOKA
8.8
/10
Reviewed 62 week(s) ago
The room is okila compared to the price As for the food, I went on a Hp food tour so I don't know if Nikko's food is good or not, I'll try it next time I stay :))
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My Mai
icon-origin-TRAVELOKA
10.0
/10
Reviewed 67 week(s) ago
Always enjoy my stay at Nikko Hotel. The staff are really friendly, the room is nice as usual, and the breakfast was good.
2 people find it helpful
Accommodation's Reply
28 Apr 2025
Good afternoon Mr./Ms. My Mai, Warmest greetings from Hotel Nikko Hai Phong. Thank you very much for choosing us for your recent stay and your positive ratings for our staff service and breakfast buffet. With all our efforts, we are keeping the commitment to bring you all the best that we can at all times and your satisfaction is always our top priority. We would like to thank you again for the value that you shared and look forward to your next stay at Hotel Nikko Hai Phong. Warm regards, The Hotel Management
Tran T. N. Q.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 86 week(s) ago
I got food poisoning while eating buffet at the restaurant on the 1st floor. What a terrible experience!
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D***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 89 week(s) ago
Beautiful hotel, clean, good service, nothing to complain about, have stayed several times and will stay again when coming to HP 👍🏽👍🏽👍🏽
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2 people find it helpful
Le
icon-origin-TRAVELOKA
6.5
/10
Reviewed 99 week(s) ago
I booked the wrong date and the hotel wouldn't let me change it, even though I stay here regularly 😞
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1 people find it helpful
Accommodation's Reply
30 Sep 2024
Hello, Thank you for sending your feedback to Nikko Hai Phong Hotel! The hotel would like to sincerely apologize for any dissatisfaction with the service quality or any shortcomings you have encountered during your experience with the hotel's services. The reservation department has reviewed your reservation information and would like to contact you privately. Once again, the hotel would like to apologize and hope you understand this inconvenience. Thank you
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B***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 106 week(s) ago
Clean, attentive, professional. It's very stable
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Accommodation's Reply
29 Jul 2024
Hello sir/madam, Thank you very much for taking the time to share your review of the service at Nikko Hai Phong Hotel. We are very pleased to know that you were satisfied with your stay at our hotel. We look forward to welcoming you back in the near future. Nikko Hai Phong Hotel Management Board
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thi h. n.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 108 week(s) ago
The hotel is clean, the rooms are okay
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Accommodation's Reply
29 Jul 2024
Hello sir/madam, Thank you very much for taking the time to share your review of the service at Nikko Hai Phong Hotel. We are very pleased to know that you were satisfied with your stay at our hotel. We look forward to welcoming you back in the near future. Nikko Hai Phong Hotel Management Board
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Dao T. H.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 114 week(s) ago
The receptionist was annoying, the service attitude was unpleasant and not good.
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Accommodation's Reply
28 May 2024
Hello sir/madam, Nikko Hai Phong Hotel would like to send our warmest greetings to you. Thank you for taking your valuable time to submit a review of the rooms and services at Nikko Hai Phong Hotel. We would like to thank you for choosing Nikko Hai Phong Hotel to rest and deeply apologize for causing you an uncomfortable experience during the check-in procedure. Your feedback has been forwarded to the Reception department for review and appropriate improvements to bring the best experience to customers. We hope to continue to welcome you to Nikko Hai Phong Hotel in the near future. Once again, on behalf of the Hotel Management Board, we would like to apologize to you and your companions. Best regards, Nikko Hai Phong Hotel Management Board
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Mariia M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 118 week(s) ago
Absolutely satisfied! Very nice rooms, fresh and cozy design, clean, perfect service!
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Accommodation's Reply
23 May 2024
Dear Ms. Marchenko, It is our pleasure to know that you enjoyed the stay at Hotel Nikko Hai Phong. With all efforts, we are trying to maintain the best services and keeping the commitment to bring you all the best that we can at all times. We would like to say thank you again for the rating and hope to welcome you back at Hotel Nikko Hai Phong. Thank you with the best regards, The Hotel Management
LO THI T. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 118 week(s) ago
rộng rãi, sạch sẽ, lịch sự. toàn khách Nhật hay sao đó, thấy rất lịch sự
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Accommodation's Reply
23 May 2024
Hello Ms. Ha, Nikko Hotel Hai Phong would like to send greetings and sincere thanks for your comments on the services at Nikko Hotel Hai Phong. We are very pleased to know that you were satisfied with your stay at the hotel. We look forward to welcoming you back in the near future. Best regards Nikko Hai Phong Hotel Management Board
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Truc C. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 126 week(s) ago
Rất tuyệt vời, nhân viên thân thiện dễ thương nhiệt tình! Phòng đẹp!
1 people find it helpful
Tran L. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 127 week(s) ago
Mình đã nhiều lần ở đây, phòng nghỉ sạch sẽ, hiện đại, tiện nghi. Book phòng trên Traveloka giá rất ưu đãi🥰
1 people find it helpful
Jeremy N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 132 week(s) ago
Beautiful hotel, love the interior. Attentive staffs and amazing service.
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Accommodation's Reply
22 Jan 2024
Dear Mr Nhat Anh, Thank you so much for choosing to stay with us at Hotel Nikko Hai Phong and spending time to share your nice comments. We are so happy to know that the hotel facilities, services and staff hospitality have made your stay comfortable. We hope to welcome you back soon. Have a good day. Best regards, The Hotel Management.
Number of reviews per page
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40

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