Overall Ratings & Reviews Grand Airport Ensuites

It was not as described. The listing said it was only a 4 minute drive from Heathrow, it took us way more than that even with clear traffic. When turning up and looking from the outside of the property, it was in the evening and we were greeted with curtains that weren’t even hung properly at the window and in between the gaps in the curtains, with the light being on inside - an unpleasant lounge area with two young men in their 20’s walking around in vests. We deemed it as unsafe and not as described when we first booked and never even entered. We called the customer service line to which a lady answered the phone, was extremely rude when we expressed concerns of our safety and how our stay wasn’t as described. And with no customer service or resolution - she hung the phone up without warning. We stayed at the Premier Inn down the road instead, booked last minute and only paid £52 - money well spent - especially for the guarantee of safety and security.

Great service

Customer services very poor they could do better and they should expect any question especially if you checked in late after 10pm.The place itself we had difficult to find and I was charged more as we couldnot see the name of the place as it shows online ..i sent her msg voa WhatsApp got ignored till i sreenshot ans sent itbto her also other guest had to come out to help me because tax leftr me in a dark no even light outside the property very dark.

I was in London for the first time, with limited Wifi, I had a 4hr delayed flight. As soon as I got connected to wifi I saw your email regarding check in obviously it was too late. Hoping to fiind a receptionist we went to location and were shocked to find NO ONE... you all have to revamp your procedures.

I would have better door opening experience

Just to be clear this is a bedroom in a converted house, with a lock on the bedroom door, and poor sound insulation so you can hear the planes at Heathrow. Tried it once but never again …

weird stay. convenient but not what i was expecting.

It wasn’t great! The heating was stuck on and it was too hot and so we had to have windows open and listen to aeroplanes taking off and landing. There was no shower gel, only hand wash where it should have been, the ironing board had come off of the wall and was being kept in the cupboard with massive sharp screws sticking out of it… We called customer service for some advise with parking and they said they would call us back but didnt…. Should have paid an extra tenner and stayed at the premier inn.

No door on front entrance; free access for animals and public. Very unkept property

This is not a hotel. It is like a bedsit/shared house. I was shocked to see Hotels.com allowing this type of property. I tried to cancel on the day but I couldn't. I stayed didn't dare leave anything in the room when I was out. No parking. If i wasn't alone I would not have stayed.

Not as shown in the pictures. The room and bathroom wasn’t clean. Very disappointing

Location vis-a-vis airport was good. Communication about check-in was terrible (received a doc I couldn't open and then could not communicate with any living human until late the evening of check-in - almost had to re-book elsewhere). Bed was truly terrible, shower didn't work, no bath mat.

The name of the the ensuites sounded good. I signed the conditions sheet. We took a taxi to the place and it looks like a run down house. We didn't get the code to get in so stood outside in the snow storm and wind trying to get ahold of someone. We finally got in and then couldn't find room 3. We finally figured that out. The bed was clean but mattress was horrible. More like a hide-a-bed and not comfortable at all. We were half crippled in the morning. It did have a kitchenette but it was not very inviting. We did not take showers. Our room was really cold so we sat in the kitchenette and had some snack where there was heat. The blinds in the bedroom were broken and didn't cover the whole window. Not very private.

Definir what I was expecting based on the pictures posted

Upon checking in I found the room in an absolutely disgusting state. The bed had been "made" with fresh towels and a duvet on top but the sheets underneath were stained, covered in dirt and absolutely filthy. The bathroom had urine on the floor, seat and inside the toilet itself. Used cups had been left by the last guest and whoever cleaned the room didn't notice they'd been used so just left them! The desk attached to the wall had been pulled off and exposed long screws to anyone unlucky enough to walk by.

It has to be one of the filthiest and poorest maintained properties I ever experienced. Filthy, badly in decay, no airport transfer whatsoever, please avoid at all costs staying there, better use to spend that money in food at the airport and sleep in a chair.

The worst service I have ever seen . Don’t choose this bloody hotel . Waste of hard earned money . Never look at this hotel .

nice room, clear information for checking in without any people serving. hard to take luggage upstairs with the narrow stairs.

My partner and I are usually in need of a place with a full kitchen or some semblance to a kitchen when we travel. We thought the guest house would be a good alternative to the apart-hotels. We were wrong. While we got plenty of privacy, we got virtually no assistance when it was needed. The kitchen was ill equipped and no grocery store near, so delivered grocery and take put was necessary. The managers that were supposedly onsite, never showed, the customer service number changed during our stay and no one can br contacted after 10pm for anything. Housekeeping offered service after we had stayed 7 days (yet the toilet paper needed to be refilled) and they didnt sprak English, so attempting to gey anything from them was a task. The customer service was terrible.

room was average.shower was awful,scalding water you could not adjust