Overall Ratings & Reviews Hyatt Regency Sofia

So far so good

So far so good. I requested to keep the same room for three nights ( one night which I booked by myself and two nights reserved by Gate 1 tour). But the hotel could not arrange for me, so I need to move the room after one night.

Excellent location.

Great breakfast , service and room

I always love staying at the Hyatt Regency Sofia. It’s in the best location of the city, the staff are super friendly and helpful, the gym and other facilities are great and the rooms are very comfortable and spacious. I doubt I’ll even switch hotels when I visit Sofia (which I often do)! The rooftop bar is amazing too.

The property and all hotel amenities were great. The staff especially the reception area were not very friendly and had no concierge services. The breakfast staff were nice and so was the spa. The hair salon was over priced and service was not even close to what they charged.

This was a nice, fresh, new hotel in Sofia, close to the main sights and with all the amenities travellers need. We had a hiccup with laundry, but the hotel went out of their way to apologize and make amends. That goes a long way. Everyone was very helpful. I would recommend this as the place to stay in Sofia.

I was very sick when I was check in and didn’t stay in the hotel. People was great and I was very sick to stay and I was in the hospital

Easy to walk to the eating place

The staff does not know how to provide service, this includes at check-in and check-out, and in the dining room, poor service, the clerk at the reception made a mistake and charged us more and did not know how to credit us

They were unable to check me in on Expedia. I ended up getting a new reservation at a higher rate.

Not what expected

Good location

Everything was perfect. Great place. Lovely gym.

Great

This hotel is new and central, with excellent service and breakfast. It was unfortunate that on the evening we arrived there was a private function in the hotel with a lot of armed security all over, which was somewhat concerning. Parking was to me somewhat unconventional, but fine, once we got past the armed service men.

The hotel was modern and fabulous! The staff were beyond helpful, both at the front desk and in the restaurant. We would love to return!

Amazing experience ❣️ Everything in this hotel was fabulous. The staff genuinely cared. Especially the front office. Our check-in was smooth. Modern comfortable room. Amazing amenities. They pay attention to minute details. Very clean hotel. Convenient location. I highly recommend it 👌

Excellent

Lovely hotel great location.