Stay is good.
Hotel.com booking process is poor. When I booked this hotel in 14 Nov 2024, Hotel.com website stated free airport transfer.
On Mar 2025, ibis hotel change the rule to hotel transfer is payable.
Hotel.com updated their website to payable transfer. I feedback to hotel.com but I cannot proof the free transfer as the website is updated to payable transfer.
However, ibis hotel is very good. They knew I booked before their new rules; they provide free drop off to airport.
I paid for my own airport to hotel transfer.
Hotel.com, please correct this loop hole.
Please inform your customers of such changes by email.