cao n. n. a.

10.0

/10

Reviewed 5 day(s) ago

The friendly and lovely reception staff were very helpful during my stay.

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Tran N. N. C. N.

10.0

/10

Reviewed 2 week(s) ago

I was very pleased with my experience at Santa; the front desk staff were very helpful.

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Accommodation's Reply

27 Oct 2026

First of all, thank you very much for choosing Santa Luxury Hotel and for using our services. We appreciate you taking the time to share your valuable feedback after your stay. We are delighted that you were satisfied with our services. Your valuable feedback is a great encouragement to all our staff, and we will continue to strive to improve our services and customer satisfaction. We hope to welcome you back again. Wishing you happiness and good health. From Santa Luxury Hotel

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hesti h. r. p.

10.0

/10

Reviewed 3 week(s) ago

The staff was superb. The reception staff were so welcoming. Tracy and Daisy were so fast to respond, kind, and welcoming with heart. So recommended to stay here when coming to Da Nang. The pool was so clean. The room was so clean and soundproof. Breakfast was so nice.

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Thank you for your stayed Santa Luxury Hotel We're appreciated for your comment, and we are so happy when we are hearing that you got the best experiences for your holiday in our hotel. Hope welcomes you back in next time and wish you all the best, great healthy and lucky. Thank you and Best Regard Santa Luxury Hotel

T***o

8.5

/10

Reviewed 6 week(s) ago

Friendly staff, beautiful hotel, convenient location near the beach.

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Accommodation's Reply

05 Oct 2026

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Erina D. R.

10.0

/10

Reviewed 6 week(s) ago

My family stayed here for 3 days in a family room, and we really enjoyed the hospitality from the front office team (Daisy and Tracy). The hotel is in a strategic location. Overall, it was a very nice stay here.

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Accommodation's Reply

28 Sep 2026

Yen N.

9.6

/10

Reviewed 7 week(s) ago

The reception staff were very enthusiastic, Daisy and Tracy provided excellent support. The breakfast menu needs more variety, and the food was a bit cold. The air conditioning was dry; the humidity in the room needs improvement.

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Accommodation's Reply

28 Sep 2026

First of all, thank you for your support and for choosing Santa Luxury Hotel. Thank you for taking the time to share your feedback after your stay. We are delighted to hear that you were satisfied with the service we provided. Your feedback is a great pleasure for all of our staff and motivates us to strive to improve the quality of our service and provide even greater customer satisfaction. We hope to welcome you and your family back again soon. We wish you happiness and many blessings in life. Sincerely, Santa Luxury Hotel

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Guest

10.0

/10

Reviewed 7 week(s) ago

Reception staff Daisy and Tracy were wonderful and supportive to our family.

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Accommodation's Reply

28 Sep 2026

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Guest

10.0

/10

Reviewed 7 week(s) ago

The family felt the Santa service was good, and the reception staff, Daisy and Tracy, provided excellent support.

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Accommodation's Reply

28 Sep 2026

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Nguyen T. Q. X.

10.0

/10

Reviewed 7 week(s) ago

The amenities are good, the hotel is small but has a gym. Hopefully it will be busier so they can offer a buffet breakfast instead of à la carte.

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Accommodation's Reply

19 Sep 2026

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NGUYEN T. H. N.

10.0

/10

Reviewed 9 week(s) ago

The room was clean, the reception staff were lovely, and they even upgraded our room. Tracy and Katie were incredibly helpful to our family.

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Accommodation's Reply

19 Sep 2026

First of all, thank you very much for choosing Santa Luxury Hotel and for using our services. We appreciate you taking the time to share your valuable feedback after your stay. We are delighted that you were satisfied with our services. Your valuable feedback is a great encouragement to all our staff and motivates us to improve the quality of our services and enhance customer satisfaction. We hope to welcome you back again. We wish you and your family happiness and good health always. From Santa Luxury Hotel

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Quang H. H.

10.0

/10

Reviewed 9 week(s) ago

Good condition. Daisy and Tracy were friendly.

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Accommodation's Reply

08 Sep 2026

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THIEU M. P.

10.0

/10

Reviewed 9 week(s) ago

The reception staff were very helpful, the rooms were clean, and the location was convenient.

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Accommodation's Reply

08 Sep 2026

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Ta Thi L.

10.0

/10

Reviewed 10 week(s) ago

The hotel was great, the receptionists Tracy and Daisy were very attentive, and I had a very satisfying experience.

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Accommodation's Reply

08 Sep 2026

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Huyền K.

10.0

/10

Reviewed 12 week(s) ago

The reception staff, Tracy and Katie, were very helpful during my stay; I had a good experience.

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Accommodation's Reply

29 Aug 2026

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Nguyễn L.

10.0

/10

Reviewed 13 week(s) ago

The hotel was very clean; I stayed for one night and the reception staff were very helpful.

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Accommodation's Reply

29 Aug 2026

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Le Nhu B. A.

10.0

/10

Reviewed 14 week(s) ago

Our group had a very satisfying two-night stay with the service. The reception staff were very attentive and helpful. The rooms were great 😁😊😍

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Accommodation's Reply

07 Aug 2026

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Le Nhu B. A.

9.7

/10

Reviewed 14 week(s) ago

It was a great experience, thank you to the reception staff for their assistance throughout my stay. I will definitely return to this hotel in the near future.

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Accommodation's Reply

07 Aug 2026

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V***u

6.4

/10

Reviewed 15 week(s) ago

The room was tiny, not even 28 square meters, and to make matters worse, the air conditioning smelled strongly of cigarette smoke. It was incredibly unpleasant. The breakfast wasn't very varied. The only good thing was the free afternoon tea and the enthusiastic staff. But for nearly 1.5 million VND per night, it wasn't worth it.

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Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Thank you very much for your stay and your valuable feedback. We apologize for any inconvenience caused and for not meeting your expectations. We are committed to continuously improving our services and will do our best to provide a more pleasant stay for you in the future. We hope to welcome you back again. Thank you.

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Phan N. Q. A.

10.0

/10

Reviewed 15 week(s) ago

This is my second time staying at Santa, and this year I stayed in a room with a city view, which was pretty good. The buffet food was delicious, and the reception staff were very helpful 🥰

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Accommodation's Reply

07 Aug 2026

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Luu H. L.

10.0

/10

Reviewed 15 week(s) ago

I stayed at Santa and was very satisfied with the service. The reception staff, Tracy and Daisy, were very enthusiastic and helpful throughout my stay. A good experience and excellent service.

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Accommodation's Reply

28 Jul 2026

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Santa Luxury Hotel

Overall Ratings & Reviews Santa Luxury Hotel

9.7

9.7

9.5

9.7

9.7

Traveler Reviews Santa Luxury Hotel