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The Westin Surabaya

Explore The Westin Surabaya

Overall Ratings & Reviews The Westin Surabaya

Traveloka (668)

Other sources (59)

9.3

Exceptional

From 668 reviews

Provided by travelers on

Cleanliness

9.5

Room Comfort

9.4

Meal

9.4

Location

9.4

Service and Facilites

9.4

People often mention about The Westin Surabaya

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Staff Friendliness (54)

Bedroom (49)

Ambiance (48)

Room Space (46)

Hotel Area (46)

Bathroom (45)

Taste (45)

Variety (44)

Accessibility (40)

In-house Restaurant (39)

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Traveler Reviews The Westin Surabaya

Number of reviews per page

20

40

Customer reviews

RI

Rieke I.

Leisure

10.0

/10

Reviewed 8 week(s) ago

Amazing hotel! My husband and I are so impressed with the service and the cleanliness of the room. Not to mention this hotel is located in a strategic location.

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T***u

Staycation

9.4

/10

Reviewed 10 week(s) ago

Good hotel, good services makes trip more wonderful

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N***l

Staycation

10.0

/10

Reviewed 11 week(s) ago

The hotel staff is very friendly & helpful

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v***a

Business

10.0

/10

Reviewed 11 week(s) ago

Excellent and good service. Staff remember my name.

1 people find it helpful

R***i

Leisure

10.0

/10

Reviewed 13 week(s) ago

Nice and clean hotel. The staff are friendly, and the hotel is also nice inside a mall.

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1 people find it helpful

R***i

10.0

/10

Reviewed 13 week(s) ago

My family and I were very happy staying here. The service was excellent, very attentive to the guests, the food was delicious, the room was clean, and the view was beautiful ❤️❤️

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r***y

10.0

/10

Reviewed 14 week(s) ago

Was a great experience in Surabaya. Was good food and I love the breakfast, so many choices of food by Chef Bagus.

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T***u

Staycation

10.0

/10

Reviewed 25 week(s) ago

Always wanted to repeat a stay at the Westin, everything was great and there is a mall right next door.

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M***a

10.0

/10

Reviewed 25 week(s) ago

Always a destination for staycations and family gatherings, have stayed here several times

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1 people find it helpful

A***k

Leisure

10.0

/10

Reviewed 26 week(s) ago

I recommend this, it's a really good hotel.

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R***h

Leisure

10.0

/10

Reviewed 26 week(s) ago

Tips for bringing a car, for hotel guests park at B3 (basement), or you can ask for help from the concierge to park your car.

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Verified Traveler

Staycation

10.0

/10

Reviewed 27 week(s) ago

The hotel staff service is very friendly, the hotel is very clean, especially in the rooms.

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1 people find it helpful

e***n

Staycation

10.0

/10

Reviewed 28 week(s) ago

Westin is always the best for me and my children.

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1 people find it helpful

Verified Traveler

Business

10.0

/10

Reviewed 29 week(s) ago

Luxurious, comfortable, cool, fragrant

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1 people find it helpful

S***y

Staycation

9.7

/10

Reviewed 29 week(s) ago

Love the gym and yoga session on Sunday morning, breakfast food are amazing at Magnolia Restaurant. Best breakfast in Sby 😊

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y***i

10.0

/10

Reviewed 31 week(s) ago

My family and I thoroughly enjoyed our dining experience at The Westin Surabaya. The food was truly delicious, with a varied and high-quality menu. Every dish was fresh and beautifully presented. A special thank you to Chef Bagus, who was so friendly and attentive. He even served us chicken satay, which was so delicious that my son even had three more! 😊 Thank you, The Westin Surabaya and Chef Bagus, we will definitely be back!