The hotel itself was adequate, and the front desk staff was initially helpful, but our stay ended with an extremely disappointing and unacceptable experience.
My son and I were in Paris for only two days and one night. We checked into our room in the morning, left our belongings there, and went sightseeing for the day. When we returned around 12:15 AM and entered our room with our key card, there was a woman sleeping in one of our beds. She woke up startled and began yelling in French, and we immediately left the room.
At the front desk, we were told she had been given our room because it was a “family room.” During the day, staff had packed up all of our personal belongings and moved them to another room without notifying us or getting our permission. The explanation was that they had looked for us in the lobby during the day. We were tourists in Paris for one night. Of course we were not waiting around in the lobby.
A phone call or email would have avoided this entire situation. Instead, we walked into an occupied room at midnight and had no chance to personally check our original room before leaving early the next morning.
In 40 years of traveling, I have never experienced anything like this. The explanation was poor, the apology was minimal, and the situation was completely unacceptable. I would not stay here again.
