Overall Ratings & Reviews Pacific Inn London Heathrow

Great rooms and staff in the heart of The Broadway

Receptionist was rude. Room was dirty and ants bugs on bed. Couldn’t sleep well due to room being dirty and ants on bed and carpet

Ants on bedding’s

Bugs and Ants in room, parts of my skin has marks due biting caused by ants , couldn’t sleep and didn’t use room. Advised receptionist about problem and not used room, this is risk of health and safety

Beds and furnishings need to be changed

I had a very disappointing experience at this hotel. The receptionist could not understand English and was extremely rude. His behavior was unacceptable and made the check-in process frustrating. The room had a terrible smell, making it uncomfortable to stay in. Unfortunately, I had no other option but to stay for the night. This was one of the worst hotel experiences I have ever had, and I would not recommend this place to anyone.

Overall a good stay, unfortunately the window would not close fully so a little noisy but would stay again

Nice rooms and facilities right on The Broadway

Pleasant stay thank you.

I’ve stayed many times, they are great 👍

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Excellent

Really disappointed with the stay. Very old and run down. Gutted there was no parking after being told online and verbally there was parking. I had to pay to park in a local car park.

Very quiet Very near Very good location with easy access to many areas of desire in London

Nothing to complaint about this stay. Room was small but cozy, comfy and had my own shower tub. Staff was helpful and responded promptly to an email query. Location was busy and a bit noisy but my room was on the other end, which means I wasn't so affected by the noise as possibly other rooms. The only thing which would deserve a comment is that a building with so many floors deserved a lift for those who carry heavy luggage

No preference

There is nothing good to write about the hotel. The beds were horrible with bugs in it. We were all biting by the bed bugs. The rug in the room is old and dirty. No cable television, and breakfast was not served. I will not recommend anybody to lodge in this ugly hotel.

We were only there for about an hour or two while we searched for another accommodation. Bleach stains in the blue sheets, chains on the window, hair in the bed, a dead bug by the bedside... Not at all worth the listed price. No refund either, despite the fact that we didn't stay there. Unless it is a LAST resort, do not recommend.

Everyone friendly and helpful..felt safe

Nice Accomodation