8.2
Very Good
From 152 reviews
Cleanliness

8.8

Room Comfort

8.2

Service and Facilites

8.8

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Traveler Reviews Sole Suites

Number of reviews per page
20
40
Top reviews
Lisa
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The apartment is very spacious, and has two bathrooms which is great. But as we were on the main floor, there was no outside sitting area or place to dry swim suits and towels. It was otherwise very comfortable.
william francis
icon-Leisure
Leisure
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Accommodations were ok. The hotel is in a noisy neighborhood. Lots of music at night. Would have also appreciated a heads up on the construction next door. I found it more annoying , especially when on the top floor at the pool. Also the pool water was cloudy most of the time. Needs more attention. A few more chairs on the roof would be nice also.
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Denys
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Our stay way great. You have to understand, the hotel is located in the busy area, so if you want a quiet place, it is not the case. Although, the music didn’t bother me or my family much. We had a nice sleep. However, you are in the center of everything, tour buses pick up area, beach is 3 min away, lots of restaurants, walmart is 10 min walk and you get two rooms with a kitchen. There was hot water with good pressure all the time and free wifi, but somewhat spotty, The staff was generally ok, but could be more polite and nicer in my opinion. Overall, I think this is a great option for the money and I give it 5 stars despite those minor details.
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Zbigniew
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Location is perfect. Close to all attractions of Playa del Carmen. Nice beach was 10 minutes walk. 5 Av just next Av. For me only bad thing was party from 9PM to 3 AM with tremendously loud music from clubs on 5 AV. I had to use ear plugs to sleep.
Patrick
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nice roof but something missing there
Harold Daniel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Safe to walk around and shop at so many stores ! Dinning fresh fish caught earlier that day or a taco, just steps form Sole Suites! I like to cook my own breakfast so the kitchen was fun to use! With a pharmacy,7/11 and message across from your hotel Nightlife 5 yes five dance clubs with in staggering distance! Couples and singles straits and guy! something for all! Oh fishing, From the front door walk to the left then first turn Right 30 or 40 m to the water take a camera!
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Jan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We enjoyed the room! Everything was very clean. Female desk staff not the friendliest. Not sure why the coffee supply was low and no washcloths.
Ron
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We liked that the black curtain in the bedroom provided excellent coverage, making the room great for sleeping. Unfortunately, due to very loud nightclubs in the area, the rooms on the front sleep are impossible to sleep in. Fortunately the back rooms are very quiet, so a move to one of them solved that problem. But then there was no balcony to sit on. The pool and area was very small but well maintained. Umbrellas would have been a very welcome addition, as it gets very hot on the roof.
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Natalie
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Bare bones hotel with no color or character. The pool is about the size of a bathtub and there are no pretty areas to sit and relax. The lighting in the apartment was harsh and there is only overhead lighting. But the worst part of all is the bar nearby that plays extremely loud and extremely awful music from 8pm to 3am every night. We checked out early and found a much more pleasant hotel.
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Natalie
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Location is convenient. However hotel is close to biggest clubs in Playa del Carmen very loud music playing from 11pm to 4am and currently there is construction right next door. Staff was good. Cleanliness was good.
idan
icon-Business and Leisure with Friends
Business and Leisure with Friends
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The staff were drew they charged me for everything. They also charged me because one towel was dirty I asked the leader if she couldn't clean it she was about to say yes and then the guy from the receptionist told her no with his hands. I also booked a room with three beds and they gave me a room with two beds.
Claudia
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Not recomended unsecure doors lock broken
Nancy
icon-Leisure
Leisure
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Everything about this property from staff, cleanliness, space and location is fabulous, but due to a night club at the end of the street playing LOUD music until 3am EVERY night…yes EvErY night, I wouldn’t stay anywhere on this street again.
Alonso
icon-Business
Business
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

I didnt like that in room 104 the shower of the main roomndidnt work corectly.
Adriana
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Buena localización pero si no te gusta el ruido no es el lugar adecuado
martin
icon-Leisure
Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great property. Two bedrooms and bathrooms and kitchen. Excellent place to stay
Guillermo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Room a bit less tidy than shown in picture but very convenient location. Walls are thin snd people in the neighboring rooms were very loud so no so great sleeping
Sandy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

During my stay at Sole Suites, I paid for underground parking and was advised to park my rental car there. Overnight, heavy rain caused the garage to flood, and in the morning, I found my car in 5 inches of water. The seats were completely soaked. Upon further inspection, we discovered significant water damage to the seats and trunk due to the garage pump failing to remove the excess rainwater. The car rental company does not cover weather-related damages, and I believe the hotel should assist with the repair costs. Although the manager was helpful and contacted the owner and insurance company, they ultimately declined to assist, citing lack of coverage for this type of incident. As a result, I am left to cover the repair costs out of pocket. Sole Suites equipment is obviously not adequate and failed to pump out the water causing this mess but they do not assume any responsibility. This is obviously a major problem and added to the long list of other problems at Sole Suites I could never recommend this establishment to anyone.
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ivy
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

So many complaints. To begin the AC in one of the room never worked and they never fixed it. Tv didn’t work. Towels are brown and stained/dirty. Pool unavailable first day. NO LOCKS ON INSIDE OF DOORS. Very unsafe as I traveled with a toddler. No extra towels, blankets or toilet paper because they don’t have access to those items only housecleaning does and they are not there. No WiFi password because someone “stole” the paper. AC in living area leaked all over the sofa. They didn’t come fix it. Toilets don’t flush or have any pressure.
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Victoria
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Receptionist are very nice
Number of reviews per page
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