The hotel has a very traditional, old-school Japanese feel. There is one private onsen and one public onsen, which is worth keeping in mind for Western travelers with tattoos, as this can limit your options. The food was classic Japanese cuisine, beautifully and culturally presented, and clearly part of the traditional experience. Overall, it’s an authentic stay—just be aware that the hotel is quite old-fashioned in both style and customs.

Quel séjour incroyable dans ce ryokan traditionel. Dès notre arrivée, le personnel est dédié, attentionné, courtois. La tranquilité de l'endroit est agréable, la chambre est spacieuse. Notre point fort a été les repas, une qualité supérieure, une fraicheur incroyable, ce fut une expérience inoubiable. Merci de nous avoir fait vivre cette expérience

Very nice experience. Staff was helpful with onward travel.

The area is mountainous and beautiful! Far enough away but close to everything via bus. Loved it!!!

The hikes and hot springs were great, everything else was meh. The food was average by Japanese standards, the once grand hotel had seen better days, and the staff was less than gracious. For example, we arrived 20 minutes early on a rainy day after a long hike up Mount Kintoki. They refused to check us in, even though the hotel seemed empty. Instead of letting us relax in the lobby, they ushered us to front room, where we were required to buy drinks and food we did not want. In checking out, I had misplaced the check for my shoes and the first reaction was "that will be a charge." I found the check and got out of there after an unhelpful (and somewhat curt) exchange about choosing different routes back to the train station. I'm sure there are better places to stay while visiting this magical place.

I loved the private villas. Loved that we had our own secluded outdoor onsen. I loved how well taken care of the place was. It is starting to show its age however as the inside in the rooms smells strange. Other than that everything was great.

I loved this hotel. It was so relaxing. The food was traditional Japanese and some was really good and other stuff was not my favorite. I opted for the outdoor bathroom and private osen and strongly recommend that! Especially if you have tattoos as they are not allowed in the public osen. The Hakone area wasn’t my favorite but that’s not the hotels fault.

The private outdoor onsen was great . But the rooms were kind of old and some of the closets were stuffed with irrelevant things that look dirty. Some of the staff were not attentive or not capable.

Great venue, great staff! Would definitely book again

Beautiful, historic and helpful staff.

Amazing!

Everything was exceptional my 7 year old loved the private onsen

This is a lovely property. We had a large corner room with a nice view. A good sized living room as well as the bedroom. The kaiseki dinner was excellent and the wait staff were helpful and polite. The onsen was hot at 44.5 deg and it relaxed me after a day of touring.

Beautiful setting, the private bath outside the room was a highlight of our trip, so special. The Kaiseki dinner made the whole experience feel authentic and the food was lovely, high quality.

Exceeded expectations. We booked the Ryokan as we are a young couple visiting with my sibling for the first time. The traditional suite without the private Onsen was far larger than what we expected based on the provided photos. The Kaiseki dinner and breakfast was also plentiful. Staff were kind and English friendly. We are very excited we chose this Ryokan and would recommend to anyone.

Excellent service , delicious food , nice location

Love the location and beautiful grounds. Perfect ryokan to stay in and the food was amazing.

The private onsen was not exactly what we were expecting. The food was mediocre and they could not accommodate my allergy. The location was beautiful and accessible to all things Hakone. The staff did not allow late check out and did not schedule the second breakfast with us. Overall, it was underwhelming and not worth what we spent. Hakone was incredible, we will be back, but we won’t stay here.

Everything about this property is outstanding from the gorgeous gardens and the comfortable onsen to the helpful staff and convenient location with shuttle into town. The food was some of the best we experienced during our visit to Japan. Our room (in the main building) was exquisite. We appreciated the efforts to respect and highlight the building’s history.

It’s an older place but the price is great for what you get!