Dear Mr. T*ke, Thank you for sharing your experience staying at Grand Dafam Braga Bandung. We apologize for any inconvenience you experienced, particularly regarding the balcony and the late-night noise. We understand that this may have disturbed your comfort and rest. For the safety of all guests, balconies in rooms with balconies are locked upon check-in. If you wish to use the balcony, please contact reception to request it be unlocked. Regarding the late-night noise, it certainly does not align with the comfort we strive to provide for all our guests. We will take this matter seriously to enhance our security measures and prevent such incidents from happening again. Your feedback is extremely important to us as data for evaluation and improvement, to further enhance the quality of our services in the future. We hope to have the opportunity to welcome you again and provide you with a more comfortable, enjoyable, and memorable stay. Thank you for your concern, understanding, and willingness to share this with us. Sincerely, General Manager
