The room is spacious and clean, the view to the nature is fantastic. Staffs are friendly. It pays attention to culture and traditions. Love the dinner as well. One thing can be improved, the amenities can upgrade to a better shower head or hair dryer. With this level of hotel, I would expect a better quality of the amenities. Surprised to see a very basic and old shower head and hairdryer. But other than this little things, I love everything of this hotel. Would definitely recommend if you prefer a quiet place to stay with lots of nature around it.

It was such a relaxing and splendid stay for us

The onset experience was great

Excellent staff service, environment and experience comfortable and quiet providing a good rest. Driverless monorail to onsen was awesome with spectacular scenery. Free ice pops provided. Husband saw a deer in the grassland while using the onsen. Only regret was the food quality that couldn’t stand out.

Loved the area around the hotel

Excellent and beautiful resort with top notch service by the staff!

Excellent

非常优质的温泉酒店，漂亮无以伦比的风景，晚餐，早餐都很美味，床品质量很高，留下美好的回忆

Very nice stay, would have been nice to have laundry service at the hotel and complimentary drinks. Thank you.

Staff were friendly and welcoming, and service was great. Views of Mt Sakurajima were absolutely beautiful which is partly why I booked. I opted for a room with private onsen as I have tattoos. They offered tattoo covers but I thought they looked a but silly as I ended up looking like a patchwork quilt. We did did go down the hotels cable car to check out the relaxation room and enjoy some ice pops and tea. My only disappointment was being offered dining option times of 5:30 or 7:30pm, we asked for 7:30 as we’d had a really late lunch. But were then told 7:30 was booked. We couldn’t really enjoy dinner as we were still full from lunch. It is enjoyable though having private dining spaces.

창밖의 풍경은 환상적입니다. 야외 욕장도 인상적입니다. 식사는 무난한 수준입니다.

뭐 현대식 료칸 느낌으로 깔끔한 리조트라서 나름 괜찮아요. 가격은 좀 비싼 느낌.. 특히 가이세키가 좀 부실하고 아침도 그렇고.. 음식은 기대 이하군요. 체크인 아웃때 주차장이게 로비까지 짐을 직접 옮기는게 좀 별로에요. 뭔가 아직 엉성한 느낌에 서비스..

The experience with this hotel is almost perfect, except for the breakfast offering was too little.

Nice experience

The staff is professional and nice. Delicious food and excellent hotel environment.

very nice - environment will definitely recommend. food is a slight disappointment but ok

식사도 온천장도 환상적이었습니다. 직원분들의 손님응대도 아주 친절해서 만족스러웠습니다.

For this price, the service was inadequte; no one helped with luggage, and the food was very mediocre.

Goog

처음 만나는 풍경이 넘 좋았습니다. 객실은 안락하고 편안했고 석양을 바라보며 하는 노천온천은 최고네요 식사도 훌륭하고 가고시마에 간다면 또 묵고 싶네요 렌트카로 호텔로 가야 편안합니다 힐링여행 이었습니다