Lovely sized rooms. Only downside was the bar stopped serving food at 7pm.

Very loud music from 'an event' 5 floors below going on until midnight meant we had to move rooms at 10pm. Cupboards were actually shaking. Staff attitude was " it happens sometines".

Ok

Clean room large bathroom

Good location and great property.

Great hotel, great location. Jazz bar downstairs was a nice end to the evening.

A great location for shops, bars and restaurants. The hotel has been refurbished to an excellent standard keeping all the original features. The rooms were finished to a lovely specification with a nice touch of Penhaligons toiletries. The rooms were very quiet and the bed was very comfortable.

City Centre, nice room in the roof

Clean room, staff are really friendly.

Super super hotel... staff were exceedingly helpful

Room clean , staff helpful, good selection of shops nearby

Good location beautiful lobby and nice design. However bathroom was very cold and towel warmer didn’t seem to work. There was a toothbrush head in my bathroom bin so cleaning wasn’t quite perfect. Not the warmest welcome on desk and no sign of WiFi code anywhere in room nor given it at the desk.

Booked a twin room but beds were pushed together because room too small to configure beds correctly. Room was dark, only one bathrobe (for two people) and no water supplied as should be, we had to ring reception and ask for it. Coffee maker needed a good clean. Mentioned at checkout and was promised an email, never got one. Madeleines bar was poorly staffed, it is usually good service but only a few (well known) customers got any attention.

Beautiful hotel definitely return!

Generally good all round

Clean and comfortable room, well maintained. The hotel is nice and well located

Air con wasn't working

Luxurious hotel. Nice room. Very clean. Good staff.

Lovely

Staff were not knowledgeable about their own services. Room was clean but bed was not a king size as advertised. It was a queen at best. All we could hear all noght were the aircon units outaide the window that was closes. Bed was awful. Bouncy and not secure so when you sat on the bed it rolled away from you..