Hampton Inn and Suites Ottawa West

Explore Hampton Inn and Suites Ottawa West
9.0
Exceptional
From 1,012 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.2

Traveler Reviews Hampton Inn and Suites Ottawa West

Number of reviews per page
20
40
Top reviews
Yuxiang
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very good
Jennifer
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a great experience, friendly staff, clean rooms, great amenities! (we just don't like a barn door on the bathroom)
Sherin
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great value, especially with the breakfast included. We couldn’t connect to the wifi. Overall great place. Close to the hwy.
Nicole
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

C’était parfait!
Nathan
icon-with Partner
with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff and amenities were awesome. Bed was lumpy and deformed very uncomfortable.
Parwana
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

⭐️⭐️⭐️ A mixed experience — improvements needed We stayed at this hotel and had some concerns, especially with cleanliness and breakfast. The room was not as clean as we expected. We noticed dust around the bathroom counters and the coffee maker area, and the washroom needed more attention. There were not enough towels provided, and the sofa bed sheets did not appear to have been changed before our arrival. We contacted the front desk, and the staff were helpful and changed the sheets for us, which we appreciated. The breakfast could also be improved. Some of the food did not seem fresh, and there was not enough milk available during breakfast. A better restocking system and fresher food options would make the experience much better. Parking was convenient, and the staff were friendly and willing to help. Overall, the hotel has potential, but better housekeeping, breakfast preparation, and attention to guest needs would greatly improve the stay.
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Margaret
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

room great breakfast not so great
Ida
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Hotel is clean, rooms are a good size. It has a pool
Daniel
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Tout le personnel est super à tout les niveau de l’accueil au préposé aux petits déjeuner
Lori-Ann
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Awesome place to stay
Ronald
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice size clean room, only 2 EV charging stations, attentive staff
Anne
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean, spacious, quiet room, lots of parking.
Jing
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The shower curtain wasn't clean when I moved in, when I asked the front desk, it was replaced promptly. The house keeping is every other day with limited services (empty the trash, change towels, fill the shampoo and conditioner, and making the beds) which is ok with me, but the service crew missed to fill the conditioner twice during my stay, I have to go to the front desk to ask again. It's a nice hotel and conveniently located, breakfast is decent.
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Jia
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

big and new facilities
Raymond
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I had to be moved to 3 different rooms because of the bad smell in two of them Finally a room was found on a different floor that didn’t have the bad odor like human dirt, but it smelled the same later that evening. Staff came to check the rooms and agreed with the bad odor. The manager was informed about the issue supposedly by staff members at the front desk, but never tried to get in touch with me. Also a food delivery truck parked outside the window of my room at 5am. With the air conditioning unit on top the truck making a lot of noise. I told the front desk and they asked them to move the truck. I was very disappointed because I stayed there a year earlier and everything was fine. I expected much better from this hotel since I always stay at Hampton when I travel.
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Thomas
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Everything was clean and well run. Staff were excellent. Only issue was there were a lot of kids sports teams staying there. They were a little rambunctious, but nothing terrible but enough to take note. Otherwise a great 10 day stay
Oluwatemilorun
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good breakfast
Angele
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great location and amenities!
Teresa
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Pros: Room was large and clean. Beds were comfortable. Breakfast included was decent. Air-conditioning worked very well. Lots of parking. Cons: A little out of the way and awkward to get to by car. You have to request housekeeping as there is no daily room cleaning. Would have liked to know this when we checked in. Coffee/tea available 24/7 but warm. Fortunately the room had a microwave to heat it up which was a bonus. Would stay again as at the moment it is the only hotel in Barrhaven. Hope at some point there is competition.
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ANTHONY
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was okay but the facility is in need of modernisation.
Number of reviews per page
20
40

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