S***i
Business
8.4
/10
Reviewed 3 day(s) ago
The two times I've stayed here, the bathroom floor pooled when we showered, and we used refilled water for drinking. Please seal the bottled water so guests know it's fresh.
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Accommodation's Reply
04 Nov 2026
Dear Mr./Ms. S*i, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also thank you for your positive review of our hotel. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Rima Bakhtier, General Manager
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