Luminor Hotel Palembang By WH

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9.0
Exceptional
From 1,292 reviews
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Cleanliness

8.8

Room Comfort

8.8

Meal

8.8

Location

9.2

Service and Facilites

8.9

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Staff Friendliness (133)
Bedroom (129)
Distance to City Center (127)
Ambiance (122)
Bathroom (116)
Room Space (108)
Taste (103)
Variety (101)
Accessibility (100)
Hotel Area (100)
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Traveler Reviews Luminor Hotel Palembang By WH

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20
40
Customer reviews
S***i
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Business
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8.4
/10
Reviewed 3 day(s) ago
The two times I've stayed here, the bathroom floor pooled when we showered, and we used refilled water for drinking. Please seal the bottled water so guests know it's fresh.
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Accommodation's Reply
04 Nov 2026
Dear Mr./Ms. S*i, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also thank you for your positive review of our hotel. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Rima Bakhtier, General Manager
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Erick R. S.
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8.1
/10
Reviewed 2 week(s) ago
The toilet drain is clogged and uncomfortable. Please fix it.
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1 people find it helpful
Accommodation's Reply
27 Oct 2026
Dear Mr. Erick R. S., On behalf of the management of Luminor Palembang Hotel, we thank you for choosing to stay at Luminor Palembang. Regarding your review, Luminor Palembang Hotel sincerely apologizes for the inconvenience and the fact that your stay did not meet your expectations. We will prioritize improving our services. On behalf of the management of Luminor Palembang Hotel, we also appreciate your positive review. This feedback will greatly motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminor Palembang Hotel again. Sincerely, Rima Bachtiar, General Manager
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T***i
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9.4
/10
Reviewed 4 week(s) ago
Check-in was late at night because it took a long time to arrive from Bakauheni Port. Thank God, we were accepted. We arrived at the hotel and got a twin-bed room. We automatically entered the room and checked all the rooms. There was a door next to the room, which I thought was the balcony door, so I tried to open it. Suddenly, there was an angry voice. It turned out to be the door to the next room. The receptionist didn't explain, so the neighbors naturally got angry.
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Accommodation's Reply
12 Oct 2026
Dear Mr./Ms. T*i, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also appreciate your positive review. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Rima Bakhtier, General Manager
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E***i
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Business
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9.1
/10
Reviewed 6 week(s) ago
Nice and friendly staff, quick response to requests.
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Accommodation's Reply
04 Oct 2026
Dear Mr./Ms. E*i, Sincerely, Luminor Palembang Hotel managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Rima Bakhtier, General Manager
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Anwarth A.
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10.0
/10
Reviewed 6 week(s) ago
It's absolutely great. The service and facilities are all great.
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1 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Mr. Anwarth A., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Opung T.
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10.0
/10
Reviewed 7 week(s) ago
Evening check-in. Nice receptionist, Mr. Marcel.
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1 people find it helpful
Accommodation's Reply
24 Sep 2026
Dear Mr. Opung T., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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T***a
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Business
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9.4
/10
Reviewed 7 week(s) ago
Highly recommend staying at this hotel, the hotel lobby area etc. is fragrant and clean.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Mr. T*a, Sincerely, Luminor Palembang Hotel managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Rima Bakhtier, General Manager
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muhammad h.
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10.0
/10
Reviewed 7 week(s) ago
Nice hotel, nice male receptionist.
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Accommodation's Reply
21 Sep 2026
Dear Mr. Muhammad H., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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tm sahrial
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10.0
/10
Reviewed 8 week(s) ago
Friendly staff, good housekeeping and receptionist.
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1 people find it helpful
Accommodation's Reply
17 Sep 2026
Dear Mr. Tm Sahrial, This is a message from Luminor Hotel Palembang, managed by Waringin Hospitality. We would like to thank you for staying at Luminor Hotel Palembang and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Hotel Palembang. We would greatly appreciate it if you would recommend Luminor Hotel Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Hotel Palembang, managed by Waringin Hospitality, again. Sincerely, Rima Bachtiar, General Manager
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Muhammad F.
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10.0
/10
Reviewed 8 week(s) ago
The receptionist service is good
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Accommodation's Reply
17 Sep 2026
Dear Mr. Muhammad F., With our deepest respect, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Dody S.
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10.0
/10
Reviewed 8 week(s) ago
The room was as requested. The front desk staff was also friendly. Thank you.
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1 people find it helpful
Accommodation's Reply
17 Sep 2026
Dear Mr. Dody S., This is a message from Luminor Palembang Hotel, managed by Waringin Hospitality. We would like to thank you for staying at Luminor Palembang Hotel and for sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again soon. Sincerely, Rima Bakhtier, General Manager
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Irpan M. M.
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10.0
/10
Reviewed 8 week(s) ago
Nice hotel, complete facilities, and excellent service from Mr. Marcel and his team, Mr. Danil. Thank you.
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1 people find it helpful
Accommodation's Reply
17 Sep 2026
Dear Mr. Irpan M. M., From Luminor Palembang Hotel, managed by Waringin Hospitality, we respectfully thank you for staying at Luminor Palembang and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang. We would greatly appreciate it if you would recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again soon. Sincerely, Rima Bachtiar, General Manager
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N***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The receptionists were very nice. Mr. Marcel is also handsome.
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Accommodation's Reply
15 Sep 2026
Dear Mrs. Noh, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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irawan w.
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10.0
/10
Reviewed 8 week(s) ago
Nice hotel with good service by reception staff, nice rooms and friendly service by Oak Marcel.
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Accommodation's Reply
15 Sep 2026
Dear Mr. Irawan W., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Agus N.
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10.0
/10
Reviewed 8 week(s) ago
The staff provided excellent service from Mr. Marcel and his team. This Luminor is truly impressive.
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Accommodation's Reply
17 Sep 2026
Dear Mr. Agus N., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Y***a
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8.5
/10
Reviewed 8 week(s) ago
Spacious and comfortable. Close to food.
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Accommodation's Reply
12 Sep 2026
Dear Mr./Ms. Ya*a, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Yoga J.
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8.5
/10
Reviewed 8 week(s) ago
Convenient location. Close to everything. Overall, it's great.
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1 people find it helpful
Accommodation's Reply
12 Sep 2026
Dear Mr. Yoga J., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Solid and comfortable. Spacious room.
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Accommodation's Reply
12 Sep 2026
Dear Mr./Ms. Ya*a, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Y***a
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10.0
/10
Reviewed 9 week(s) ago
Good price, good comfort, spacious room.
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Accommodation's Reply
12 Sep 2026
Dear Mr./Ms. Ya*a, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Sandi P.
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10.0
/10
Reviewed 9 week(s) ago
The staff were very friendly when serving check-in, thank you, Mr. Emon.
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Accommodation's Reply
12 Sep 2026
Dear Sandy P., Greetings from Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
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