Luminor Hotel Palembang By WH

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9.0
Exceptional
From 1,206 reviews
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Cleanliness

8.8

Room Comfort

8.8

Meal

8.8

Location

9.2

Service and Facilites

8.9

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Staff Friendliness (127)
Bedroom (122)
Distance to City Center (120)
Ambiance (116)
Bathroom (109)
Room Space (101)
Taste (100)
Variety (100)
Accessibility (95)
Hotel Area (95)
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Traveler Reviews Luminor Hotel Palembang By WH

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40
Customer reviews
Y***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
The hotel is clean, close to everything, and the rooms are spacious. The service is excellent and friendly. The breakfast and cafe are decent, but they could be improved.
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Accommodation's Reply
30 Jul 2026
Dear Mr./Ms. Yo, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Rian R. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good service, thank you Mas Emon.
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1 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Mr. Rian R. R., This is a brief message from Luminor Palembang, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of service at Luminor Palembang. We would greatly appreciate it if you would recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang, managed by Waringin Hospitality, again. Sincerely, Rima Bachtiar, General Manager
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v***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
Strategically located on Jalan Sudirman, with easy 24-hour access to dining options. However, the bathroom and room were a bit dirty, with ants infested, and dust under the bed.
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1 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Mr./Ms. V*Y, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also appreciate your positive review. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Rima Bakhtier, General Manager
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N***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The rooms are spacious, comfortable, and the service is top notch.
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Mr. Noh, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, would like to express our gratitude for your stay at Luminor Palembang and for sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang. We would greatly appreciate it if you would recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Besides the hotel being comfortable and spacious, the staff always provide the best service.
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Accommodation's Reply
22 Jul 2026
Dear Mr. Noh, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, would like to express our gratitude for your stay at Luminor Palembang and for sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang. We would greatly appreciate it if you would recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Putut F.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Luminor could be an attractive hotel option in downtown Palembang. It's close to everything, has plenty of dining options nearby, and is also close to the Ampera Bridge.
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Mr. Putut F., This is a message from Luminor Palembang, managed by Waringin Hospitality. We would like to thank you for staying at Luminor Palembang and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang. We would greatly appreciate it if you would recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Rezki P. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The service is friendly, the rooms are comfortable with a vintage feel.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Mr. Rezki P.P., With our deepest respect, Luminor Palembang Hotel managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Rima Bakhtier, General Manager
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Ejak N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great, the room is nice. Mr. Marcel's service is good.
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Accommodation's Reply
10 Jul 2026
Dear Mr. Ajak N., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Netty H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
I'd booked and called for connecting rooms, but when I arrived, they weren't available. I wasn't even given adjoining rooms, which was incredibly inconvenient. I had to handle my own luggage upon arrival, and the Wi-Fi was intermittent, which was incredibly disappointing. The mere fact that there was only one connecting room made my vacation less enjoyable.
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Accommodation's Reply
13 Jul 2026
Dear Ms. Netty H., On behalf of the management of Luminor Palembang Hotel, we thank you for choosing to stay at Luminor Palembang Hotel. Regarding your review, Luminor Palembang Hotel apologizes for any inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminor Palembang Hotel, we also appreciate your positive review of our hotel. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminor Palembang Hotel again. Sincerely, Rima Bakhtier, General Manager
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Ahmad l. p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
All hotels in Palembang are fully booked. However, there are still some available, and the receptionist, Mr. Marcel, is excellent.
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Mr. Ahmad I.P., Sincerely, Luminor Palembang Hotel managed by Waringin Hospitality would like to express our gratitude for your stay at Luminor Palembang and for sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang. We would greatly appreciate it if you would recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Rima Bakhtier, General Manager
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Mira A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great, got what I ordered. The room was comfortable, and Mr. Marcel's service was kind and polite.
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Accommodation's Reply
08 Jul 2026
Dear Ms. Mira A., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
In general, the hotel is recommended. Therefore, some items such as internet access, bath towels, and air conditioning should receive special attention from the hotel management.
1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Mr. R***i, Warmest Greetings from Luminor Hotel Palembang, Managed by Waringin Hospitality. Thank you for staying at Luminor Hotel Palembang and for sharing your experience during your time with us. We are delighted to hear that you had an exceptional experience with the services provided by Luminor Hotel Palembang. We will continue to maintain and further improve the quality of our services. We would greatly appreciate it if you would kindly recommend Luminor Hotel Palembang to your family and colleagues. We look forward to warmly welcoming you back to Luminor Hotel Palembang, Managed by Waringin Hospitality. Best regards, Rima Bachtiar General Manager
Yetti R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly, and the staff were always ready to assist with parking. The food was delicious, and the rooms were clean and beautiful. The hotel's strategic location is conveniently close to Palembang's famous culinary scene, within walking distance of Martabak Har Simpang Sekip and other popular culinary spots. I will definitely stay at this hotel again. Thank you.
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Accommodation's Reply
06 Jul 2026
Dear Mr. Yetti R., This is a message from Luminor Palembang Hotel, managed by Waringin Hospitality. We would like to thank you for staying at Luminor Palembang Hotel and for sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Rivaldo J. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Great. I enjoyed staying here with my family. Mr. Marcel provided excellent service.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Mr. Rivaldo J.L., Sincerely, Luminor Palembang Hotel managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Rima Bakhtier, General Manager
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R***n
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
The room wasn't provided as requested in the app, the internet quality was very poor, and the room felt old and poorly maintained. The hotel's location and price were the only positives.
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1 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Mr. R*n, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also appreciate your positive review. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Rima Bakhtier, General Manager
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i***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly service and clean rooms.
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Accommodation's Reply
27 Jun 2026
Dear Mr. I*n, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, would like to thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 week(s) ago
The room was poorly lit. It smelled damp. The sheets were unusable, as the white had turned gray. The bathtub was cracked and leaking. Our planned three-night stay was canceled.
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1 people find it helpful
Accommodation's Reply
25 Jun 2026
Dear Valued Guest, On behalf of the management of Luminor Palembang Hotel, we thank you for choosing to stay at Luminor Palembang Hotel. Regarding your review, Luminor Palembang Hotel apologizes for any inconvenience you experienced during your stay that did not meet your expectations. We will prioritize improving our services to better serve all our guests. On behalf of the management of Luminor Palembang Hotel, we also appreciate your positive review of our hotel. This feedback motivates our team to provide the best possible service to all our guests. We hope to welcome you back to Luminor Palembang Hotel again. Sincerely, Rima Bakhtier, General Manager
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Veronica A. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very good service, thank you Mas Emon & Mbak Dini.
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1 people find it helpful
Accommodation's Reply
25 Jun 2026
Dear Ms. Veronica A.S., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Dwi K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Comfortable stay here, and nice recommendation.
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Accommodation's Reply
25 Jun 2026
Dear Mr/Mrs. Dwi K. Warmest Greetings from Luminor Hotel Palembang, Managed by Waringin Hospitality. Thank you for staying at Luminor Hotel Palembang and for sharing your experience during your time with us. We are delighted to hear that you had an exceptional experience with the services provided by Luminor Hotel Palembang. We will continue to maintain and further improve the quality of our services. We would greatly appreciate it if you would kindly recommend Luminor Hotel Palembang to your family and colleagues. We look forward to warmly welcoming you back to Luminor Hotel Palembang, Managed by Waringin Hospitality. Best regards, Rima Bachtiar General Manager
Rekno D.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
A comfortable and clean hotel also close to the mosque.
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Accommodation's Reply
25 Jun 2026
Dear Mr. Rechno D., This is a brief message from Luminor Palembang, managed by Waringin Hospitality. Thank you for choosing Luminor Palembang as your accommodation and for taking the time to share your experience with us. We are delighted to hear that you had a wonderful experience, especially with the service from our staff. This motivates us to maintain and improve the quality of our service for the comfort of all our guests. We sincerely hope you will recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Number of reviews per page
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